Over-large batch error, and cannot retrieve quota information

RESOLVED INCOMPLETE

Status

Cloud Services
Firefox Sync: Backend
--
major
RESOLVED INCOMPLETE
7 years ago
5 years ago

People

(Reporter: Akshara, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(2 attachments)

1.53 MB, application/octet-stream
Details
655.28 KB, application/octet-stream
Details
(Reporter)

Description

7 years ago
User-Agent:       Mozilla/5.0 (Windows NT 5.1; rv:2.0.1) Gecko/20100101 Firefox/4.0.1
Build Identifier: Mozilla/5.0 (Windows NT 5.1; rv:2.0.1) Gecko/20100101 Firefox/4.0.1

I am unable to use Firefox Sync. I am getting the message "Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action.".

Also, when I click on View Quota option in Options >> Sync tab its displaying the message "Could not retrieve quota information."

Reproducible: Always

Steps to Reproduce:
1. Click on Sync icon in the Add on bar
2.
3.

Actual Results:  
I am getting the message "Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action.".

Updated

7 years ago
Component: Server: Sync → Firefox Sync: Backend
QA Contact: sync-server → sync-backend
Are you trying to use your own sync server, or the default mozilla ones? 

My preliminary guess is that this is a firewall problem, but can you paste any interesting parts of about:sync-log here? Thanks
Please follow the sync log instructions here:

http://philikon.wordpress.com/2010/11/12/sync-in-firefox-4-0-beta-7/

and save the log to a file, and attach it to this bug. That's the only way we can figure out what's going on for you.

Thanks!
Summary: Persistently getting the error while syncing → Sync error, and cannot retrieve quota information
(Reporter)

Comment 3

7 years ago
Created attachment 532564 [details]
Log and other files

Hi Toby
I am using the default sync server.

Hi Richard,
Please find the attached Logs and other docs that might help you to resolve the issue. (All the files are available in the attached ZIP file).
(Reporter)

Comment 4

7 years ago
Let me know if there anything else, I can help you with..

Thanks...
You've hit Bug 638301, which should be fixed in Firefox 5.

That bug, however, is related to mis-handling of recovery after a problem, and the log is truncated before it gives any indication of what the original issue might be.

I suggest you try Prefs > Sync > Reset Sync, and see if that gets you moving. If that solves the quota issue I'll dupe this to Bug 638301.
Status: UNCONFIRMED → NEW
Ever confirmed: true
Summary: Sync error, and cannot retrieve quota information → Over-large batch error, and cannot retrieve quota information
You've hit Bug 638301, which should be fixed in Firefox 5.

That bug, however, is related to mis-handling of recovery after a problem, and the log is truncated before it gives any indication of what the original issue might be.

I suggest you try Prefs > Sync > Reset Sync, and see if that gets you moving. If that solves the quota issue I'll dupe this to Bug 638301.
(Reporter)

Comment 7

7 years ago
Created attachment 532943 [details]
Log for Reset Sync

Hi Richard,
Just to give you more detail on the Sync setup what I am using:
I use Firefox  in 3 different PC's.
PC 1 - Firefox 3.6.17 (Windows XP Pro 32 Bit)
PC 2 - Firefox 3.6.17 (Windows 7 Pro 32 Bit)
Laptop - Firefox 4.0.1 (Windows 7 Ultimate 64 Bit)

I did the Reset Sync in my laptop. After doing Reset Sync also I am getting the same issue in Laptop.

Attached is the full log that was generated during this Reset Syn activity.

Do I need to perform Reset Sync from all the computers?
I suspect this is rotted, now.
Status: NEW → RESOLVED
Last Resolved: 5 years ago
Resolution: --- → INCOMPLETE
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