655605 - Automatic Update All Mail Both Active and Saved Deleted

Status: RESOLVED WORKSFORME

(Thunderbird :: General, defect)

Description

[mrcceo]

User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2)
Build Identifier: 3.1.1

Upon restart after Thunderbird performed an automatic update to 3.1.1 all my mail both active and saved in folders on both my computer and on the AOL server were deleted!!

Reproducible: Always

Comment 1

[[:Aureliano Buendía]]

What is TB release before you update to TB 3.1.1?

Comment 2

[mrcceo]

No it was not the TB release. It was a standard release copy.

Comment 3

[[:Aureliano Buendía]]

(In reply to comment #2)
> No it was not the TB release. It was a standard release copy.
Sorry is my mistake, I mean: you have update from TB version x.y.z to TB 3.1.1: what is your previous release x.y.z?

Comment 4

[Ludovic Hirlimann [:Usul]]

Are you sure your profiles where deleted (profiles can be found at http://support.mozillamessaging.com/en-US/kb/Profiles) ?

Comment 5

[mrcceo]

Checked profiles and there appears to be data in the folders at Imap.aol.com
If that is the missing e-mails the program is not accessing the data.

Comment 6

[mrcceo]

5/9/11 E-mail populated itself.  I did not restart the computer or close and then reopen the program. It just seemed to do it on its own.

Comment 7

[Ludovic Hirlimann [:Usul]]

(In reply to comment #6)
> 5/9/11 E-mail populated itself.  I did not restart the computer or close and
> then reopen the program. It just seemed to do it on its own.

So your problem is fixed ?

Comment 8

[mrcceo]

Problem seems fixed for now but I would like to know what caused it.
That was alot of information that could have been lost.

Comment 9

[Ludovic Hirlimann [:Usul]]

SO when ever is happens again , look into the error console. And look on disk (we have log files for the update process ) for logs and files.