Problem with Firefox 4.0.1 Update.




Application Update
6 years ago
5 years ago


(Reporter: elizabethfrerichs, Unassigned)


Firefox Tracking Flags

(Not tracked)



(1 attachment)



6 years ago
User-Agent:       Mozilla/5.0 (Windows NT 6.0; rv:2.0) Gecko/20100101 Firefox/4.0
Build Identifier: Mozilla/5.0 (Windows NT 6.0; rv:2.0) Gecko/20100101 Firefox/4.0

I keep getting the update for Firefox 4.0.1 but when I download and install it, the update apparently doesn't remain, because the very next day I get the same update prompt again. Also, after I've downloaded the update and restarted firefox I get the same box again as if I'd never installed the update in the first place.

The box says: A security and stability update is available:
Firefox 4.0.1
It is strongly recommended that you apply this update to Firefox as soon as possible.

I then click on the update button and it says connecting to server. After a few moments the update appears to install and I restart Firefox, then that same box comes up again, only this time when I click on update, it never connects to the server. This is getting annoying to deal with every day, I'd like to know how to fix this if I can.

Thank You for your time

Reproducible: Always

Steps to Reproduce:
1. I click on update button
2. I install firefox 4.0.1
3. I restart firefox

Actual Results:  
The update doesn't install

Expected Results:  
It should have updated
Please attach (using the 'Add an attachment' link above) the following files which can be located with a default install as follows:

for Windows Vista and above type the following in the Start Menu search box and press return.
Then navigate to \Mozilla\Firefox\Mozilla Firefox\

for Windows prior to Windows Vista type the following in the Start Menu -> run box and press return.
Then navigate to \Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\


navigate to the updates subdirectory
last-update.log and backup-update.log

navigate to the 0 subdirectory under updates
update.status and if present update.log
Component: Installer → Application Update
Product: Firefox → Toolkit
QA Contact: installer → application.update

Comment 2

6 years ago
once I click on active-update.xml I get this

<updates><update appVersion="undefined" buildID="undefined" channel="default" displayVersion="undefined" extensionVersion="undefined" installDate="undefined" isCompleteUpdate="false" name="undefined" serviceURL="undefined" showNeverForVersion="false" showPrompt="false" showSurvey="false" type="undefined" version="undefined" detailsURL="" previousAppVersion="4.0" statusText="The Update could not be installed (patch apply failed)" patchingFailed="complete" foregroundDownload="true"/></updates>

There is no update subdirectory
Try deleting that file and try updating by opening the about window again.
Forgot to mention that you should first exit Firefox and then delete the file.

Comment 5

6 years ago
lol ok, well I get that second box again that comes up saying it is strongly recommended that I update as soon as possible.
For clarity, did you download the update and restart?

Also, please attach the active-update.xml file to this bug.

Comment 7

6 years ago
Created attachment 530992 [details]

sorry, it took Me a bit to figure out how to find it in order to attach it.

Yes I downloaded the update first, then installed it, and then restarted the fireefox.
rstrong, this has the active-update.xml file  file you requested
Yep, and it didn't provide any insight. :(
oh, indeed (I hadn't checked the file)

elizabeth, are you still seeing this problem?
Whiteboard: [closeme 2011-12-05]

Comment 11

5 years ago
Resolved per whiteboard
Last Resolved: 5 years ago
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2011-12-05]
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