Last Comment Bug 655659 - Problem with Firefox 4.0.1 Update.
: Problem with Firefox 4.0.1 Update.
Status: RESOLVED INCOMPLETE
:
Product: Toolkit
Classification: Components
Component: Application Update (show other bugs)
: unspecified
: x86 Windows Vista
: -- normal (vote)
: ---
Assigned To: Nobody; OK to take it and work on it
:
: Robert Strong [:rstrong] (use needinfo to contact me)
Mentors:
Depends on:
Blocks:
  Show dependency treegraph
 
Reported: 2011-05-09 00:23 PDT by elizabethfrerichs
Modified: 2012-05-03 12:02 PDT (History)
2 users (show)
See Also:
Crash Signature:
(edit)
QA Whiteboard:
Iteration: ---
Points: ---
Has Regression Range: ---
Has STR: ---


Attachments
active-update.xml (57 bytes, text/plain)
2011-05-09 01:11 PDT, elizabethfrerichs
no flags Details

Description elizabethfrerichs 2011-05-09 00:23:57 PDT
User-Agent:       Mozilla/5.0 (Windows NT 6.0; rv:2.0) Gecko/20100101 Firefox/4.0
Build Identifier: Mozilla/5.0 (Windows NT 6.0; rv:2.0) Gecko/20100101 Firefox/4.0

I keep getting the update for Firefox 4.0.1 but when I download and install it, the update apparently doesn't remain, because the very next day I get the same update prompt again. Also, after I've downloaded the update and restarted firefox I get the same box again as if I'd never installed the update in the first place.

The box says: A security and stability update is available:
Firefox 4.0.1
It is strongly recommended that you apply this update to Firefox as soon as possible.

I then click on the update button and it says connecting to server. After a few moments the update appears to install and I restart Firefox, then that same box comes up again, only this time when I click on update, it never connects to the server. This is getting annoying to deal with every day, I'd like to know how to fix this if I can.

Thank You for your time


Reproducible: Always

Steps to Reproduce:
1. I click on update button
2. I install firefox 4.0.1
3. I restart firefox

Actual Results:  
The update doesn't install

Expected Results:  
It should have updated
Comment 1 Robert Strong [:rstrong] (use needinfo to contact me) 2011-05-09 00:28:41 PDT
Please attach (using the 'Add an attachment' link above) the following files which can be located with a default install as follows:

for Windows Vista and above type the following in the Start Menu search box and press return.
%LOCALAPPDATA%
Then navigate to \Mozilla\Firefox\Mozilla Firefox\

for Windows prior to Windows Vista type the following in the Start Menu -> run box and press return.
%USERPROFILE%
Then navigate to \Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\

active-update.xml

navigate to the updates subdirectory
last-update.log and backup-update.log

navigate to the 0 subdirectory under updates
update.status and if present update.log
Comment 2 elizabethfrerichs 2011-05-09 00:43:51 PDT
once I click on active-update.xml I get this

<updates><update appVersion="undefined" buildID="undefined" channel="default" displayVersion="undefined" extensionVersion="undefined" installDate="undefined" isCompleteUpdate="false" name="undefined" serviceURL="undefined" showNeverForVersion="false" showPrompt="false" showSurvey="false" type="undefined" version="undefined" detailsURL="http://www.mozilla.com/en-US/firefox/releases/" previousAppVersion="4.0" statusText="The Update could not be installed (patch apply failed)" patchingFailed="complete" foregroundDownload="true"/></updates>

There is no update subdirectory
Comment 3 Robert Strong [:rstrong] (use needinfo to contact me) 2011-05-09 00:45:36 PDT
Try deleting that file and try updating by opening the about window again.
Comment 4 Robert Strong [:rstrong] (use needinfo to contact me) 2011-05-09 00:46:05 PDT
Forgot to mention that you should first exit Firefox and then delete the file.
Comment 5 elizabethfrerichs 2011-05-09 00:49:10 PDT
lol ok, well I get that second box again that comes up saying it is strongly recommended that I update as soon as possible.
Comment 6 Robert Strong [:rstrong] (use needinfo to contact me) 2011-05-09 00:54:22 PDT
For clarity, did you download the update and restart?

Also, please attach the active-update.xml file to this bug.
Comment 7 elizabethfrerichs 2011-05-09 01:11:25 PDT
Created attachment 530992 [details]
active-update.xml

sorry, it took Me a bit to figure out how to find it in order to attach it.

Yes I downloaded the update first, then installed it, and then restarted the fireefox.
Comment 8 Wayne Mery (:wsmwk, NI for questions) 2011-11-14 09:32:33 PST
rstrong, this has the active-update.xml file  file you requested
Comment 9 Robert Strong [:rstrong] (use needinfo to contact me) 2011-11-14 11:22:48 PST
Yep, and it didn't provide any insight. :(
Comment 10 Wayne Mery (:wsmwk, NI for questions) 2011-11-14 11:29:27 PST
oh, indeed (I hadn't checked the file)

elizabeth, are you still seeing this problem?
Comment 11 Phoenix 2012-05-03 12:02:22 PDT
Resolved per whiteboard

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