Last Comment Bug 655659 - Problem with Firefox 4.0.1 Update.
: Problem with Firefox 4.0.1 Update.
Product: Toolkit
Classification: Components
Component: Application Update (show other bugs)
: unspecified
: x86 Windows Vista
: -- normal (vote)
: ---
Assigned To: Nobody; OK to take it and work on it
: Robert Strong [:rstrong] (use needinfo to contact me)
Depends on:
  Show dependency treegraph
Reported: 2011-05-09 00:23 PDT by elizabethfrerichs
Modified: 2012-05-03 12:02 PDT (History)
2 users (show)
See Also:
Crash Signature:
QA Whiteboard:
Iteration: ---
Points: ---
Has Regression Range: ---
Has STR: ---

active-update.xml (57 bytes, text/plain)
2011-05-09 01:11 PDT, elizabethfrerichs
no flags Details

Description elizabethfrerichs 2011-05-09 00:23:57 PDT
User-Agent:       Mozilla/5.0 (Windows NT 6.0; rv:2.0) Gecko/20100101 Firefox/4.0
Build Identifier: Mozilla/5.0 (Windows NT 6.0; rv:2.0) Gecko/20100101 Firefox/4.0

I keep getting the update for Firefox 4.0.1 but when I download and install it, the update apparently doesn't remain, because the very next day I get the same update prompt again. Also, after I've downloaded the update and restarted firefox I get the same box again as if I'd never installed the update in the first place.

The box says: A security and stability update is available:
Firefox 4.0.1
It is strongly recommended that you apply this update to Firefox as soon as possible.

I then click on the update button and it says connecting to server. After a few moments the update appears to install and I restart Firefox, then that same box comes up again, only this time when I click on update, it never connects to the server. This is getting annoying to deal with every day, I'd like to know how to fix this if I can.

Thank You for your time

Reproducible: Always

Steps to Reproduce:
1. I click on update button
2. I install firefox 4.0.1
3. I restart firefox

Actual Results:  
The update doesn't install

Expected Results:  
It should have updated
Comment 1 Robert Strong [:rstrong] (use needinfo to contact me) 2011-05-09 00:28:41 PDT
Please attach (using the 'Add an attachment' link above) the following files which can be located with a default install as follows:

for Windows Vista and above type the following in the Start Menu search box and press return.
Then navigate to \Mozilla\Firefox\Mozilla Firefox\

for Windows prior to Windows Vista type the following in the Start Menu -> run box and press return.
Then navigate to \Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\


navigate to the updates subdirectory
last-update.log and backup-update.log

navigate to the 0 subdirectory under updates
update.status and if present update.log
Comment 2 elizabethfrerichs 2011-05-09 00:43:51 PDT
once I click on active-update.xml I get this

<updates><update appVersion="undefined" buildID="undefined" channel="default" displayVersion="undefined" extensionVersion="undefined" installDate="undefined" isCompleteUpdate="false" name="undefined" serviceURL="undefined" showNeverForVersion="false" showPrompt="false" showSurvey="false" type="undefined" version="undefined" detailsURL="" previousAppVersion="4.0" statusText="The Update could not be installed (patch apply failed)" patchingFailed="complete" foregroundDownload="true"/></updates>

There is no update subdirectory
Comment 3 Robert Strong [:rstrong] (use needinfo to contact me) 2011-05-09 00:45:36 PDT
Try deleting that file and try updating by opening the about window again.
Comment 4 Robert Strong [:rstrong] (use needinfo to contact me) 2011-05-09 00:46:05 PDT
Forgot to mention that you should first exit Firefox and then delete the file.
Comment 5 elizabethfrerichs 2011-05-09 00:49:10 PDT
lol ok, well I get that second box again that comes up saying it is strongly recommended that I update as soon as possible.
Comment 6 Robert Strong [:rstrong] (use needinfo to contact me) 2011-05-09 00:54:22 PDT
For clarity, did you download the update and restart?

Also, please attach the active-update.xml file to this bug.
Comment 7 elizabethfrerichs 2011-05-09 01:11:25 PDT
Created attachment 530992 [details]

sorry, it took Me a bit to figure out how to find it in order to attach it.

Yes I downloaded the update first, then installed it, and then restarted the fireefox.
Comment 8 Wayne Mery (:wsmwk, NI for questions) 2011-11-14 09:32:33 PST
rstrong, this has the active-update.xml file  file you requested
Comment 9 Robert Strong [:rstrong] (use needinfo to contact me) 2011-11-14 11:22:48 PST
Yep, and it didn't provide any insight. :(
Comment 10 Wayne Mery (:wsmwk, NI for questions) 2011-11-14 11:29:27 PST
oh, indeed (I hadn't checked the file)

elizabeth, are you still seeing this problem?
Comment 11 Phoenix 2012-05-03 12:02:22 PDT
Resolved per whiteboard

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