Slow when deleting messages



Folder and Message Lists
7 years ago
7 years ago


(Reporter: Jeff Grossman, Unassigned)



Firefox Tracking Flags

(Not tracked)


(Whiteboard: [support][antivirus: MSE])



7 years ago
User-Agent:       Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/534.35 (KHTML, like Gecko) Chrome/13.0.761.0 Safari/534.35
Build Identifier: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:5.0a2) Gecko/20110509 Thunderbird/3.3a4pre

It takes about 2-5 seconds for the message window to close when hitting the delete button.

Reproducible: Always

Steps to Reproduce:
1.  Open a window in a standalone window.
2.  Delete the message.
3.  It takes about 2-5 seconds for the window to close.

It does not take this long to delete messages when using version 3.1.  Also, I think it might only be HTML messages that take this long.  Plain text messages appear to delete and the window closes much quicker.
Can you reproduce this issue in safe-mode? ( see how-to start TB in safe-mode here )

Do you have antivirus enabled? Can you try with antivirus disabled?
Keywords: perf

Comment 2

7 years ago
That support document does not pertain to Firefox 4 or Thunderbird 3.3 which changed the way to load in Safe Mode.

Running in safe mode made no difference to the speed.  But, turning off my anti-virus did make a difference.  I guess I need to see if there is a way for me to tweak the anti-virus.

Comment 3

7 years ago
Last Resolved: 7 years ago
Resolution: --- → INVALID
Whiteboard: [support][antivirus]

Comment 4

7 years ago
I am running Microsoft Security Essentials for my anti-virus.  I have removed the following directories from scanning and it does appear to be faster, but still not as fast as version 3.1.  Also, I do not like not having these directories scanned.

c:\program files (x86)\miramar

Comment 5

7 years ago
I am not aware of any performance regressions between TB3.1 and 3.3. So I suspect this is something unique to your environment.

I don't think you should be excluding (x86)\miramar - that's not a profile directory

Do you have other spyware or firewall software?

see also 
bug 621083 comment 8
Whiteboard: [support][antivirus] → [support][antivirus: MSE]
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