656069 - Firefox 4.0.1. will not upload after several attempts

Status: RESOLVED INCOMPLETE

(Toolkit :: Application Update, defect)

Description

[[e-mail]]

User-Agent:       Mozilla/5.0 (Windows NT 5.1; rv:2.0) Gecko/20100101 Firefox/4.0
Build Identifier: Mozilla/5.0 (Windows NT 5.1; rv:2.0) Gecko/20100101 Firefox/4.0

I have tried to upload the latest version of Firefox 4.0.1, security and stability update and each time I get the alert and try to upload, it never happens.  just hangs on and hangs on.....
thanks !

Reproducible: Always

Steps to Reproduce:
1. just click on the "software update" box
2.
3.

Actual Results:  
nothing

Expected Results:  
new update should load

Comment 1

[[e-mail]]

I received a response from [e-mail] - not sure what was changed - I've never had to report an error before.  After downloading file, the "software update" box appears and shows "connecting to the update server"......  this box never shuts down, and then the next time I log on to my computer I get the same request to download Firefox 4.0.1

Comment 2

[Robert Strong (they/them - no direct email)]

Please type about:config in the url bar and click the button to display the content. Type app.update.log and double click it so its value is true. Restart Firefox and open Tools -> Error Console. Click the Clear button. Open the Help -> About Window. The the error console should contain messages. Please copy / paste the entries in the error console that start with "AUS: " into into this bug report by selecting / right click it and select copy and then pasting the entry into the bug report. Thanks

Comment 3

[Wayne Mery (:wsmwk)]

Have you seen this problem in the past year when using a newer version?

Comment 4

[Phoenix]

Resolved per whiteboard