656141 - Update not loading

Status: RESOLVED WORKSFORME

(Toolkit :: Application Update, defect)

Description

[Tom Zappacosta]

User-Agent:       Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:2.0) Gecko/20100101 Firefox/4.0
Build Identifier: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:2.0) Gecko/20100101 Firefox/4.0

I keep getting a pop up request to do an update, however when I click continue the box says connecting to server and nothing happens.

Reproducible: Always

Comment 1

[Vlad [QA]]

I don't get that update pop-up. The update from 4.0 to 4.0.1 is made silently.

Comment 3

[u279076]

Can you try going to Firefox menu > About Firefox? It should find an update that way.

Comment 4

[Vlad [QA]]

Reporter, do you have anything new about this issue? Can you please follow the advice from comment3.
Thx.

Comment 5

[writersgate48]

The system still is prompting me to do an update, but it does not connect to the server.

Comment 6

[Robert Strong (they/them - no direct email)]

When this happens there are usually problems downloading the Mac installer as well so please try the following:

In preferences, select "Always ask where to save files". Then try to download the installer at http://firefox.com and make a note of the from url. Then post this info in the bug and let use know if you are able to download the installer.

Comment 7

[Vlad [QA]]

Reporter, is the issue still reproducible?
Please try on the latest Firefox beta:
ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/6.0b5/mac/en-US/

Comment 8

[Vlad [QA]]

Reporter, does the issue is still reproducing? Please follow also the advice from comment6 and post back.
Thanks

Comment 9

[writersgate48]

Issue seems to have resolved itself.

Comment 10

[Vlad [QA]]

Considering the comments from above, setting resolution to Resolved WFM.