After setting up a new POP3 account, mailnews will attempt to log into the POP3 server using a login name created from the given user name and server name. For example, with a user name of "autophile" and a server name of "pop.starband.net", mailnews will attempt to log into the server with a login name of "firstname.lastname@example.org". However, some POP3 servers (notably starband.net) require the login name to be of the form "email@example.com", and NOT "firstname.lastname@example.org", and there is no apparent way to get mailnews to change its default behavior. The result is that mailnews cannot log in to the mail server.
Marking NEW. This seems really stupid from starband.net, why do they have to do it differently from the others, and annoy us with that.
Status: UNCONFIRMED → NEW
Ever confirmed: true
Oh horrors! The POP3 server in JAMES (java.apache.org/james) requires that the USER name exactly match the name the POP3 administrator put in. For example, if the administrator put "autophile" in as a name, then the USER parameter must be "autophile", and nothing else. Although it's easy to see in the JAMES code where you can first strip off anything after a "@" in the USER parameter. I've checked out some other POP3 servers by experimentation, and they seem to allow anything, even garbage after the "@", e.g. "autophile@giggles". Nevertheless, there are now at least two POP3 servers out there requiring an exact USER parameter -- JAMES, and whatever starband.net uses. Suggestion: In registering the account with mailnews, if the username contains a "@" then use that full username, else append the servername to it. So if I register my username as "email@example.com" it will send that as the USER parameter. If I register my username as "autophile", it will send "firstname.lastname@example.org".
Is this bug a duplicate of bug 108387 (or vice versa)?
Starband.net is not the only ISP out there with this problem. Verizon (only a 100,000s DSL users) uses the servers incoming.verizon.net and outgoing.verizon.net. If your email adress and login name is email@example.com you are really SOL because mozilla mail forces the login to be firstname.lastname@example.org, which does not work very well to log in to the server. Granted, I'm a newbie on Linux (installed RH 8.0 last week), but unless I'm missing something, this affects many users....
Assignee: naving → sspitzer
webhost4life.com also has this problem for domains hosted on their servers. The login name must be of the form "email@example.com". I am unable to use Mozilla Mail to access my email there because there is no way to specify the account name it will use for the POP3 "USER" login command.
Just as comment #6 said, there are many ISP that have this problem (I know at least two in Austria) when you have your own domain. The same problem, btw, occurs with SMTP. I have to connect to the server smtp.myprovider.com and supply a login name (SMTP login) myaccount.myowndomain.org. This does not work with Mozilla, unfortunatly. Simply bug/feature, but quite an impact!
I have exactly the same problem with 2 "freemailers" using Thunderbird. However Mozilla 1.4 rc2 performs ok (under Windows). I'm using Konquerer under Linux and no problems with the same email accounts. I'd welcome a quick fix, POP3 servers won't change to suit us!
I have the same problem with a Onetel DSL connection in the UK on both Mozilla 1.4.1 & 1.5 in both Linux and WindowsXP. It a pretty major flaw for someone whose trying to migrate from Micro$oft products to Open Source stuff Like Linux and Mozilla
*** Bug 222761 has been marked as a duplicate of this bug. ***
Jamie, as Joe infla in bug 222761, comment #1 already noted we have a patch in bug 212937 for this. It's in the trunk since about a month now. Please anybody check this issue with a recent trunk build and comment if this "problem"* still persists. *I'm still convinced there's not really such problem as the string "name@domain@domain" displayed in the dialogues has nothing to do with the real username sent to the server.
something sounds really wrong. if my username is foo and I'm at pop.bar.com, we should be logging in with the username of foo.
christian, I just checked with a recent trunk win32 build, and I think this problem is fixed. is it a dup of bug #212937, that you fixed?
Yes, Seth, it really looks like a dupe. But I wanted to be sure that Mozilla is sending a wrong login name is only in the peoples head. If somebody had an evidence it would be no dupe. *** This bug has been marked as a duplicate of 212937 ***
Status: NEW → RESOLVED
Last Resolved: 15 years ago
Resolution: --- → DUPLICATE
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