656883 - can't send email

Status: RESOLVED INCOMPLETE

(Thunderbird :: Message Compose Window, defect)

Description

[Tom Maruska]

User-Agent:       Mozilla/5.0 (Windows NT 6.0; rv:2.0.1) Gecko/20100101 Firefox/4.0.1
Build Identifier: Mozilla/5.0 (Windows NT 6.0; rv:2.0.1) Gecko/20100101 Firefox/4.0.1

when I click send i get this msg: sending of message failed, the message could not be sent because the connection to SMTP server smtp.live.com timed out. try again or contact your network administrator

Reproducible: Always

Steps to Reproduce:
1.I click send
2.
3.

Actual Results:  
type email, click send or click reply, type reply, click send

Expected Results:  
sending of message failed, the message could not be sent because the connection to SMTP server smtp.live.com timed out. try again or contact your network administrator

sent email

Comment 1

[Tom Maruska]

This is supposed to be for thunderbird, not firefox

Comment 2

[c_condit]

I have the same Error sending email with Comcast.  Thunderbird does not prompt for a password when SENDING messages,

This has been happening for a number of days. I am using Thunderbird 3.1.10, and just downloaded a new copy. I have checked all the smtp server settings, which are: 
Description: outgoing email 
Server Name: smtp.comcast.net 
Port: 25 
username: c_condit 
Authentication method: No authentication 
Connection Security: None 

Comcast has tested the their end and everything is fine; I can send email from the Comcast mail interface.

The message I receive is: 
"Sending of message failed. 
The message could not be sent because the connection to SMTP server smtp.comcast.net timed out. Try again or contact your network administrator."

Comment 3

[Ludovic Hirlimann [:Usul]]

Guys could you check your firewall settings and make sure that smtp is allowed in our configs.

Comment 4

[Craig Lawson]

Same problem here: I began receiving the timeout message when I upgraded to version 3.1.10 on Ubuntu. Fails with SMTP, STARTTLS, and SSL/TLS (port 465).

My ISP tested their end and all looks good. Also, I can send e-mail through my ISP from an Android device on the same network route (with SSL/TLS).

Wireshark shows that in all three cases, authentication succeeds and the message is sent within 2 seconds. The remaining ~110 seconds is spent waiting before the server sends the timeout error.

Comment 5

[Craig Lawson]

Now working.
Version 3.1.11
Ubuntu 10.04 Lucid
Kernel 2.6.32-33
Connection: SSL/TLS + normal password

Comment 6

[Ludovic Hirlimann [:Usul]]

What did you change Craig ?

Comment 7

[Craig Lawson]

It broke when I upgraded to 3.1.10, and it started working again when I upgraded to 3.1.11.

No doubt the Ubuntu upgrade included some other packages, but I don't remember what they were. I am not using an Ubuntu firewall. While my router has a firewall configured, I made no changes.

Comment 8

[Wayne Mery (:wsmwk)]

Tom, please comment and reopen if you still see this problem