657165 - when trying to install, hangs trying to connect to the update server.

Status: RESOLVED INCOMPLETE

(Toolkit :: Application Update, defect)

Description

[[e-mail]]

User-Agent:       Mozilla/5.0 (Windows NT 6.0; rv:2.0) Gecko/20100101 Firefox/4.0
Build Identifier: Mozilla/5.0 (Windows NT 6.0; rv:2.0) Gecko/20100101 Firefox/4.0

Automatic update uploads new update files successfully, but every time Mozilla tries to install the updated files, it can't connect to the server.  I have allowed it to search most of the day (I left for several hours, came back and it was still trying.) Green progress bar keeps moving but nothing happens.

Reproducible: Always

Steps to Reproduce:
1.Go to Help in Browser
2.Click on About Firefox
3.Click on Update
4.Click on Install


Actual Results:  
Same bug

Expected Results:  
Install update

Dell Inspiron 1521 Laptop
Windows Vista
AMD Turion 64 x2 Processor 1.90 GHz
3 GB Memory
32 bit Operating System

Comment 1

[Thomas Ahlblom]

This can be a problem with an anti-virus program.

You may try to temporarily disable the anti-virus program while doing the update.

Comment 2

[Matthias Versen [:Matti]]

Please download and install the full version.

Comment 3

[Robert Strong (they/them - no direct email)]

Closing old bugs as incomplete. If this is still an issue please file a new bug.