660135 - Evaluate if a question is easy to answer

Status: RESOLVED WONTFIX

(support.mozilla.org :: Questions, task)

Description

[Staś Małolepszy :stas]

Using machine learning (even the most naive classifiers out there), it should be possible to look at a question and estimate if it's easy to answer or not (I'm using a binary scale here, not 'how easy it is', since it simpler to implement).

This data could be used in two ways:

- show a list of 'easy' questions to new contributors to get them started,

- learn which keywords in the question contribute to the fact that a question is classified as 'easy'.

To train the classifier, we could either:

- have a button that the support contributor hits after answering the question, which says 'that was easy to answer,' or

- have a similar button that says 'that was *hard* to answer,' or

- just see which questions have been answered (?)

Comment 1

[Erik Rose [:erik][:erikrose]]

Huh, this sounds like fun. Even a naive Bayesian should be a start at this.

Comment 2

[Staś Małolepszy :stas]

Looks like using a library like https://code.google.com/p/django-spambayes/ could be enough.  In this case, we wouldn't be detecting "spam", but "how easy the question is."  For the classifier, it's the same thing.

I actually started some coding this evening, but I might need some help with setting up kitsune locally... :(

Comment 3

[Andrew Truong [:feer56] [:andrewtruong] [:atruong]]

I don't think this is still an issue at present because of the resources we now have but maybe we should have a discussion on this then come back here so we can get a kick on it?

Comment 4

[Staś Małolepszy :stas]

I think we should wontfix this bug now.  I don't have much time to experiment with this anymore.