660392 - FF crashing/Slow/Unresponsive after latest update and system reboot

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Ayan]

User-Agent:       Mozilla/5.0 (Windows NT 5.1; rv:6.0a2) Gecko/20110527 Firefox/6.0a2
Build Identifier: Mozilla/5.0 (Windows NT 5.1; rv:6.0a2) Gecko/20110527 Firefox/6.0a2

- FF crashing/Slow/Unresponsive after latest update and system reboot
- cleaned cache
- safe mode
- still slow/unresponsive

Reproducible: Always

Comment 1

[Ayan]

Attachment: screenshot

Comment 2

[(mostly gone) XtC4UaLL [:xtc4uall]]

Does disabling of Security related Applications, what can negatively influence Fx' Execution regardless of Safemode/normal Mode, help?

Is only Yahoo's Site affected or others too?

Comment 3

[Stephanie Daugherty [:sdaugherty]]

could you attach the information from about:support and about:plugins to this 
bug report please?

Comment 4

[Tyler Downer [He/Him]]

Also, please create a fresh profile? http://support.mozilla.com/kb/Managing+profiles

Comment 5

[Ayan]

(In reply to comment #2)
> Does disabling of Security related Applications, what can negatively
> influence Fx' Execution regardless of Safemode/normal Mode, help?
> 
> Is only Yahoo's Site affected or others too?

no. same with windows firewall and a/v off

Comment 6

[Ayan]

(In reply to comment #3)
> could you attach the information from about:support and about:plugins to
> this 
> bug report please?



  Application Basics

        Name
        Firefox

        Version
        6.0a2

        User Agent
        Mozilla/5.0 (Windows NT 5.1; rv:6.0a2) Gecko/20110528 Firefox/6.0a2

        Profile Directory

          Open Containing Folder

        Enabled Plugins

          about:plugins

        Build Configuration

          about:buildconfig

  Extensions

        Name

        Version

        Enabled

        ID

        Feedback
        1.1.2
        true
        [e-mail]

        Microsoft .NET Framework Assistant
        0.0.0
        true
        {20a82645-c095-46ed-80e3-08825760534b}

        ocplugin
        1.1
        false
        [e-mail]

  Modified Preferences

      Name

      Value

        accessibility.typeaheadfind.flashBar
        0

        browser.places.smartBookmarksVersion
        2

        browser.startup.homepage_override.buildID
        20110528042001

        browser.startup.homepage_override.mstone
        rv:6.0a2

        extensions.lastAppVersion
        6.0a2

        gfx.blacklist.direct2d
        2

        gfx.blacklist.layers.direct3d10
        2

        gfx.blacklist.layers.direct3d10-1
        2

        network.cookie.prefsMigrated
        true

        places.database.lastMaintenance
        1306429452

        places.history.expiration.transient_current_max_pages
        111227

        privacy.sanitize.migrateFx3Prefs
        true

        privacy.sanitize.sanitizeOnShutdown
        true

        security.warn_viewing_mixed
        false

  Graphics

        Adapter Description
        Mobile Intel(R) 4 Series Express Chipset Family

        Vendor ID
        8086

        Device ID
        2a42

        Adapter RAM
        Unknown

        Adapter Drivers
        igxprd32

        Driver Version
        6.14.10.5284

        Driver Date
        7-20-2010

        WebGL Renderer
        Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.653)

        GPU Accelerated Windows
        1/1 Direct3D 9

    Shockwave Flash

    File: NPSWF32.dll
    Version: 10.2.159.1
    Shockwave Flash 10.2 r159

MIME Type 	Description 	Suffixes
application/x-shockwave-flash 	Adobe Flash movie 	swf
application/futuresplash 	FutureSplash movie 	spl
Windows Presentation Foundation

    File: NPWPF.dll
    Version: 3.5.30729.1
    Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

MIME Type 	Description 	Suffixes
application/x-ms-xbap 	XAML Browser Application 	xbap
application/xaml+xml 	XAML Document 	xaml
Adobe Acrobat

    File: nppdf32.dll
    Version: 10.0.1.434
    Adobe PDF Plug-In For Firefox and Netscape 10.0.1

MIME Type 	Description 	Suffixes
application/pdf 	Acrobat Portable Document Format 	pdf
application/vnd.adobe.pdfxml 	Adobe PDF in XML Format 	pdfxml
application/vnd.adobe.x-mars 	Adobe PDF in XML Format 	mars
application/vnd.fdf 	Acrobat Forms Data Format 	fdf
application/vnd.adobe.xfdf 	XML Version of Acrobat Forms Data Format 	xfdf
application/vnd.adobe.xdp+xml 	Acrobat XML Data Package 	xdp
application/vnd.adobe.xfd+xml 	Adobe FormFlow99 Data File 	xfd
QuickTime Plug-in 7.6.6

    File: npqtplugin.dll
    Version: 7.6.6.0
    The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

MIME Type 	Description 	Suffixes
application/sdp 	SDP stream descriptor 	sdp
application/x-sdp 	SDP stream descriptor 	sdp
application/x-rtsp 	RTSP stream descriptor 	rtsp,rts
video/quicktime 	QuickTime Movie 	mov,qt,mqv
video/flc 	AutoDesk Animator (FLC) 	flc,fli,cel
audio/x-wav 	WAVE audio 	wav,bwf
audio/wav 	WAVE audio 	wav,bwf
QuickTime Plug-in 7.6.6

    File: npqtplugin2.dll
    Version: 7.6.6.0
    The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

MIME Type 	Description 	Suffixes
audio/aiff 	AIFF audio 	aiff,aif,aifc,cdda
audio/x-aiff 	AIFF audio 	aiff,aif,aifc,cdda
audio/basic 	uLaw/AU audio 	au,snd,ulw
audio/mid 	MIDI 	mid,midi,smf,kar
audio/x-midi 	MIDI 	mid,midi,smf,kar
audio/midi 	MIDI 	mid,midi,smf,kar
audio/vnd.qcelp 	QUALCOMM PureVoice audio 	qcp
QuickTime Plug-in 7.6.6

    File: npqtplugin3.dll
    Version: 7.6.6.0
    The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

MIME Type 	Description 	Suffixes
audio/x-gsm 	GSM audio 	gsm
audio/AMR 	AMR audio 	AMR
audio/aac 	AAC audio 	aac,adts
audio/x-aac 	AAC audio 	aac,adts
audio/x-caf 	CAF audio 	caf
audio/ac3 	AC3 audio 	ac3
audio/x-ac3 	AC3 audio 	ac3
video/x-mpeg 	MPEG media 	mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
QuickTime Plug-in 7.6.6

    File: npqtplugin4.dll
    Version: 7.6.6.0
    The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

MIME Type 	Description 	Suffixes
video/mpeg 	MPEG media 	mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
audio/mpeg 	MPEG audio 	mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a
audio/x-mpeg 	MPEG audio 	mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a
video/3gpp 	3GPP media 	3gp,3gpp
QuickTime Plug-in 7.6.6

    File: npqtplugin5.dll
    Version: 7.6.6.0
    The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

MIME Type 	Description 	Suffixes
audio/3gpp 	3GPP media 	3gp,3gpp
video/3gpp2 	3GPP2 media 	3g2,3gp2
audio/3gpp2 	3GPP2 media 	3g2,3gp2
video/sd-video 	SD video 	sdv
application/x-mpeg 	AMC media 	amc
video/mp4 	MPEG-4 media 	mp4
audio/mp4 	MPEG-4 media 	mp4
audio/x-m4a 	AAC audio 	m4a
audio/x-m4p 	AAC audio (protected) 	m4p
audio/x-m4b 	AAC audio book 	m4b
QuickTime Plug-in 7.6.6

    File: npqtplugin6.dll
    Version: 7.6.6.0
    The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

MIME Type 	Description 	Suffixes
video/x-m4v 	Video (protected) 	m4v
image/x-macpaint 	MacPaint image 	pntg,pnt,mac
image/pict 	PICT image 	pict,pic,pct
image/x-pict 	PICT image 	pict,pic,pct
image/png 	PNG image 	png
image/x-png 	PNG image 	png
image/x-quicktime 	QuickTime image 	qtif,qti
image/x-sgi 	SGI image 	sgi,rgb
image/x-targa 	TGA image 	targa,tga
QuickTime Plug-in 7.6.6

    File: npqtplugin7.dll
    Version: 7.6.6.0
    The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

MIME Type 	Description 	Suffixes
image/jp2 	JPEG2000 image 	jp2
image/jpeg2000 	JPEG2000 image 	jp2
image/jpeg2000-image 	JPEG2000 image 	jp2
image/x-jpeg2000-image 	JPEG2000 image 	jp2
Microsoft® DRM

    File: npdrmv2.dll
    Version: 9.0.0.4503
    DRM Netscape Network Object

MIME Type 	Description 	Suffixes
application/x-drm-v2 	Network Interface Plugin 	nip
Windows Media Player Plug-in Dynamic Link Library

    File: npdsplay.dll
    Version: 3.0.2.629
    Npdsplay dll

MIME Type 	Description 	Suffixes
application/asx 	Media Files 	*
video/x-ms-asf-plugin 	Media Files 	*
application/x-mplayer2 	Media Files 	*
video/x-ms-asf 	Media Files 	asf,asx,*
video/x-ms-wm 	Media Files 	wm,*
audio/x-ms-wma 	Media Files 	wma,*
audio/x-ms-wax 	Media Files 	wax,*
video/x-ms-wmv 	Media Files 	wmv,*
video/x-ms-wvx 	Media Files 	wvx,*
Microsoft® DRM

    File: npwmsdrm.dll
    Version: 9.0.0.4503
    DRM Store Netscape Plugin

MIME Type 	Description 	Suffixes
application/x-drm 	Network Interface Plugin 	nip

Comment 7

[Ayan]

FF just installed a 2.4MB update. Am not getting so many crashes post the same though...

Comment 8

[Tim (fmdeveloper)]

Please provide a crash id or stacktrace -> https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Comment 9

[Tim (fmdeveloper)]

Closing bug as Incomplete - if you are still experiencing this issue or have more information to provide feel free to post back here and we can re-open the bug. You can also get assistance by visiting the Firefox help site -> http://support.mozilla.com/en-US/kb/Ask+a+question