660541 - Gadgets and custom content in my iGoogle homepage has disappeared!

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[[e-mail]]

User-Agent:       Mozilla/5.0 (Windows NT 6.1; rv:2.0.1) Gecko/20100101 Firefox/4.0.1
Build Identifier: Mozilla/5.0 (Windows NT 6.1; rv:2.0.1) Gecko/20100101 Firefox/4.0.1

Since upgrading to Firefox v4.01 my browser has not supported my iGoogle homepage. The site loads, and the top section still allows me to carry out a google search, but the box which usually contains my custom content and gadgets/widgets have all disappeared and in its place is a vacant white box. I have tested the same site in Internet Explorer 9 and the site loads correctly. The problem only occurs in the Firefox v4.01 browser.

Reproducible: Always

Steps to Reproduce:
1. Load website www.igoogle.co.uk
2. Log into my account with a custom homepage setup.

Actual Results:  
Website loaded but the custom content did not load. leaves a large white vacant box where my custom content should be.

Expected Results:  
loaded my iGoogle custom content, including my gadget for Gmail, Hotmail, weather, etc.

Comment 1

[AndreiD[QA]]

Could not reproduce the issue on:
 Mozilla/5.0 (Windows NT 6.1; rv:7.0a1) Gecko/20110531 Firefox/7.0a1

*Note: Could you attach a screenshot of the issue? Thanks

Comment 2

[[e-mail]]

Attachment: Screenshot of igoogle on my computer. No custom content (gadgets) is displayed.

This is a screen dump of Firefox on my computer running the iGoogle website. In the large blank void you will notice, there should be custom content displayed (Gadgets).

Comment 5

[[e-mail]]

2 people posted duplicate bug reports. Glad to see its not just me having this problem. There must be some factor common to all, but I have no idea where to start looking.

I'm running Windows 7 Home Premium (32 Bit) OS. I have a lot of software installed, and I'm running Avast! Antivirus.

Since posting the original bug report I've also checked that everything on my system that can be updated is up to date! All software and drivers are up to date, Windows update is fully up to date, including upgrading to Service Pack 1 for my OS (Windows 7 32bit) which recently became available. So far nothing I've done has had any effect in resolving the issue.

Comment 6

[Dean]

Attachment: Capture of Windows 7 64-bit firefox not working with igoogle.

Windows 7 64-bit firefox not working with igoogle.

Comment 7

[[e-mail]]

The problem seems to have rectified itself. On my system at least. Cannot speak for anybody else, but when I switched my machine on 2 days ago and when I loaded the igoogle website it suddenly worked. All my gadgets appeared as normal. Has been working without problem since.

Comment 8

[Rick Hawkins]

I also opened the Firefox 4 browser today and all my gadgets opened up as designed and were displayed correctly.   I will monitor over the next few days to make certain that the browser continues to display all my gadgets.