662137 - Build ID 20110413222027

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Regina]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.17) Gecko/20110420 BTRS7361 Firefox/3.6.17
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.17) Gecko/20110420 BTRS7361 Firefox/3.6.17

No idea at all as to why, except that I had just upgraded to 4.0.1.

Reproducible: Sometimes

Steps to Reproduce:
1.?
2.?
3.?

Comment 3

[Tyler Downer [He/Him]]

You didn't give any information in this bug, but going off the dupes, you are having crashes?
Please go to about:crashes and copy the id number(s) from the relevant crash(es). Past that number into the comment so we can get a stacktrace. https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report may help if you have problems.
Also, you said Firefox 4, but your UA is Firefox 3.6, so please update to Firefox 4, and give information on what exactly is crashing, how you make it crash, etc.

Comment 5

[Vlad [QA]]

Reporter, do you have a description, some steps to reproduce, anything?
thx

Comment 6

[Regina]

I really am very sorry, but I have no idea what caused the crashes, so there is nothing more than whatever is in the crash reports I can say to help you.  It may, however, help you to know that I usually have many websites open at the same time.  I haven't had a crash for awhile now, but I did go back to 3.X and I did allow Windows (virus) to do some update I had previously passed on, so maybe I've fixed it?  Please don't hesitate to ask any additional questions or make suggestions.  Thank you for all the time you put into Mozilla products.

Comment 7

[Tyler Downer [He/Him]]

go to about:crashes, give a stacktrace ID please.

Comment 8

[Regina]

What is a stacktrace ID and where would I find it?  Which crash are you working on?
Report ID
        	Date Submitted
      

    
    
    bp-d4b17bed-9aca-4f47-a791-e457c2110605	6/5/2011	5:21 AM
bp-63076982-d88c-49c1-9df1-55d532110605	6/5/2011	5:18 AM
bp-0c64edce-e2ec-42bc-a30a-811dc2110609	6/4/2011	12:10 AM
bp-306038c5-3dd0-46db-baee-918e32110602	6/2/2011	12:20 PM
bp-e261e782-d827-42e8-8acf-b06812110531	5/31/2011	3:07 PM
bp-f6a7e261-9649-46cf-b0fd-4b0b32110524	5/24/2011	10:17 AM
bp-e20c3748-495a-4957-9b04-ef77a2110522	5/22/2011	6:21 PM
bp-5335dfc9-8b2b-4830-a338-a90822110521	5/21/2011	9:25 PM
262055b4-f8f2-4a4e-b0fb-4da4757a4b4e	2/9/2011	12:56 PM
26043a79-91a3-46d8-82ae-17ceb47d5489	11/9/2010	4:19 PM
bp-2c279a6d-e796-44ca-8c3e-80f5d2101103	11/3/2010	2:42 PM
bp-9257f16c-e01e-4c01-baf5-2bb9d2101103	11/3/2010	2:42 PM

Comment 9

[Tyler Downer [He/Him]]

Most of them are bad stacktraces, there is one, [@ hang | mozilla::plugins::PPluginModuleParent::CallPPluginInstanceConstructor(mozilla::plugins::PPluginInstanceParent*, nsCString const&, unsigned short const&, nsTArray<nsCString> const&, nsTArray<nsCString> const&, short*) ]  the most recent. (All the others are either bad, or very old)
Regina, you say you upgraded to Firefox 4.0.1, but your user agent still says 3.6.17. Please ensure you've updates, then create a fresh profile, http://support.mozilla.com/kb/Managing+profiles. Then, ensure you have updates your plugins such as flash, java, quicktime, etc. also update windows and your graphics driver. Then retest and give more information on when the crash occurs.