665375 - about:support Grapics section with unofficial drivers Error: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIGfxInfo.getFeatureStatus] Source file: chrome://global/content/aboutSupport.js Line: 253

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[Szabolcs Hubai (:xabolcs)]

User-Agent:       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0a2) Gecko/20110618 Firefox/6.0a2
Build Identifier: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0a2) Gecko/20110618 Firefox/6.0a2

Opening up about:support the Graphics section is empty under 7.0a1 and 6.0a2, but not under 5.0 (currently in beta/rc).

Error Console say under Nightly:
Error: uncaught exception: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIGfxInfo.getFeatureStatus]"  nsresult: "0x80004005 (NS_ERROR_FAILURE)"  location: "JS frame :: chrome://global/content/aboutSupport.js :: populateGraphicsSection :: line 253"  data: no]

under Aurora the reported line is 252.

Reproducible: Always

Steps to Reproduce:
1. Navigate to about:support
2. Check Error Console

Actual Results:  
Exception logged to console, Graphics section is empty

Expected Results:  
No exception and the Graphics section is filled with info

Comment 1

[Szabolcs Hubai (:xabolcs)]

With latest official driver:

Graphics
   Adapter Description        Intel(R) Q35 Express Chipset Family
   Vendor ID                  8086
   Device ID                  29b2
   Adapter RAM                Unknown
   Adapter Drivers            igdumd64 igdumdx32
   Driver Version             8.15.10.1930
   Driver Date                9-23-2009
   Direct2D Enabled           Blocked for your graphics driver version.
   DirectWrite Enabled        false (6.1.7601.17563)
   ClearType Parameters       Gamma: 1800 
                              Pixel Structure: RGB 
                              ClearType Level: 100 
                              Enhanced Contrast: 50
   WebGL Renderer             false
   GPU Accelerated Windows    0/1

Comment 2

[Szabolcs Hubai (:xabolcs)]

Updated unofficial video driver solves the problem: the about:support section got same as above.