User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:5.0) Gecko/20100101 Firefox/5.0 Build ID: 20110615151330 Steps to reproduce: On a few pc's we are experiencing crashes when upgrading to firefox 5. We have reinstalled one of the pc's multiple times. But after a few moments of usage, firefox 5 starts to crash. This happens when opening a webpage or reading a webpage or even just clicking the firefox menu and waiting for a few seconds. There are no addons installed. The pc has been fresh installed and is from Lenovo. Please see the crash reports: https://crash-stats.mozilla.com/report/pending/e218d850-869f-462a-a6fa-0fb6e2110624 http://crash-stats.mozilla.com/report/index/bp-8a81df25-404a-464a-8651-eaa8f2110624 http://crash-stats.mozilla.com/report/index/bp-a852bb36-8b46-4596-a262-d26cc2110624 http://crash-stats.mozilla.com/report/index/bp-918bb9b9-38c3-4ab2-b73c-7936b2110624 Actual results: Firefox crashes. Expected results: Firefox should not crash.
Does the issue still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode Please post the graphics section from about:support
_After_ you posted the graphic card driver section from about:support you should upgrade your graphic card drivers. Disabling the hardware acceleration under tools/options/advanced/general should be a workaround if a new graphic card driver doesn't help.
Dear, in safe mode the crashes do not occur! Here is the output from about:support. I will test the disabling of hardware accel in a moment. Adapter Description ATI Mobility Radeon HD 545v Vendor ID1002 Device ID9553 Adapter RAM512 Adapter Driversaticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64 Driver Version8.761.0.0 Driver Date7-27-2010 Direct2D Enabledtrue DirectWrite Enabledtrue (6.1.7601.17563, font cache n/a) WebGL RendererGoogle Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.611) GPU Accelerated Windows1/1 Direct3D 10
Dear, the problem went away when the hardware accel is disabled.
Did you update your graphics card driver? http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx
Hi, I can confirm that the problem is resolved by installing the latest graphics card driver mentioned above... The bad thing is that the problem is caused by the driver lenovo is spreading through their lenovo update system. As we now have all our users with the same problem because the updates were installed through the lenovo system. I will install the updated driver manually on all our pc's. Thanks for you help.
Matti -> What is the right resolution here? Do you nominate a driver for the blacklist?
I'm not sure, a developer should decide if we should block this driver. Given that this seems to be the default driver for Lenovo we should consider it.
Will look at that next week, ping me if I forget. I will need to see the contents of the Graphics section in about:support.
>I will need to see the contents of the Graphics section in about:support. look at comment#3
Yup, we should probably blacklist this. This is GDI interop so probably related to some of the plugin code. I doubt IE9 will suffer from it but I'd be interested to know.
Benoit, ping re comment 9. I ran across this after seeing a Q&A about problems with Firefox and a Lenovo laptop. Kev, if Lenovo is shipping bad drivers can we reach out to them?
Mass resolving WFM: signature(s) hasn't(/haven't) reported in past 28 days.