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sync is failing with "failed to connect to the server"

RESOLVED WORKSFORME

Status

Cloud Services
Firefox Sync: Backend
RESOLVED WORKSFORME
6 years ago
6 years ago

People

(Reporter: clouserw, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(1 attachment)

(Reporter)

Description

6 years ago
Created attachment 543172 [details]
log

This started a few days ago.  I was ignoring it because I thought it was part of the planned downtime, but it hasn't gone away (and reappears every few minutes).  The full error is:

  Sync encountered an error while syncing: Failed to connect to the server.  Sync will automatically retry this action. [Sync Now]

I have both of these set to True in my about:config:

 services.sync.log.appender.file.logOnError
 services.sync.log.appender.file.logOnSuccess

Attached is the latest log from yesterday
Attachment #543172 - Attachment is patch: false
Looks like your network connection is dropping part-way through a large download. What kind of connection are you on?
(Reporter)

Comment 2

6 years ago
cable modem (comcast).  I can restart the cable modem at some point and see if it helps.  I do see this problem on multiple computers (on the same network).
Ah, Comcast, I remember them :D

Please attempt to get a repro on a different network if you can.
(Reporter)

Comment 4

6 years ago
I've rebooted all kinds of stuff and this seems to have worked itself out.
Status: NEW → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → WORKSFORME
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