668911 - FF v.5.0b: On www.verizon.net, User ID and Password boxes are not accepting input

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Steven Groginsky]

On www.verizon.net, I left-clicked the User ID input box and then It wouldn't show what I typed.  There are a lot of people who use verizon.net.

Comment 1

[Matthias Versen [:Matti]]

You are using which build/version ?
You mean http://verizon.net and the login at the right side called "My Verizon Sign In" ?

Typing worksforme with Seamonkey trunk and FF5.0 on win7/32

Comment 2

[Steven Groginsky]

I just checked it again and it works the same as before, i.e., doesn't work. The page you end up on for the "My Verizon Sign In" is 
  http://www22.verizon.com/Foryourhome/MyAccount/Unprotected/UserManagement/Login/Login.aspx

When I run "check for updates" from Help->About it just says "5.0" and "Up to date"  I don't know how to get all the version information that used to be read into bugzilla, I think. 

You are right about "My Verizon Sign In" on the right of the page.  I am using Windows 7 64-bit though.  Shouldn't cause this kind of difference in behavior.  I would say that since we're both running a 32-bit FF this difference shouldn't be happening.  I'll try without add-ons.

Comment 3

[Matthias Versen [:Matti]]

Please try it in the Firefox safemode: http://support.mozilla.com/en-US/kb/Safe+Mode

>When I run "check for updates" from Help->About it just says "5.0"
I asked because you have a "FF v.5.0b" in the summary (the "b" is confusing)

Comment 4

[Steven Groginsky]

I did a safe mode-restart and it now worksformetoo.  One of my add-ons must be causing the problem.  I have to restart to see which add-ons are normally enabled, then I'll leave another comment saying what they are.

Comment 5

[Steven Groginsky]

What's "the summary"?  It is a beta version - 5.0b.

Comment 6

[Matthias Versen [:Matti]]

5.0 final is out for a week or so.
You will not get the final version with an update if you are on the beta channel.

Comment 7

[Steven Groginsky]

My active add-ons are:

Adblock Plus 1.38
AVG Safe Search 10.0.0.1387
Fasterfox 3.9.6
Feedback 1.1.1
FireGestures 1.6.5
NoScript 2.1.2rc2

Comment 8

[Steven Groginsky]

I got 5.0 and I'm not finding the problem using it.  If I see anything I'll write it down here.

S

Comment 9

[Andre Klapper]

Steven: Did you find out the reason in the end, or shall this report be closed as RESOLVED WORKSFORME?

Comment 10

[Steven Groginsky]

Andre, please resolve WORKSFORME.

Comment 11

[Andre Klapper]

grog: Thanks. Are there "guidelines" on the wiki when to close such issues by triagers?

Comment 12

[Steven Groginsky]

I restarted Firefox 8.0 with add-ons disabled - no problem, worksforme.  Must be one of my add-ons that is interfering.  Thank you for your help.

Comment 13

[Steven Groginsky]

Hi Andy,

Sorry so late.  I know next to nothing about triage - am on the bug-reporting end of things.  I looked in Google, though, and found a few things that might be helpful.  Steve.

https://wiki.mozilla.org/ReleaseEngineering/Bugzilla/Triage

https://wiki.mozilla.org/RapidRelease

http://www.google.com/#hl=en&cp=21&gs_id=c8&xhr=t&q=how+to+triage+firefox&pf=p&sclient=psy-ab&source=hp&pbx=1&oq=how+to+triage+firefox&aq=f&aqi=&aql=&gs_sm=&gs_upl=&bav=on.2,or.r_gc.r_pw.,cf.osb&fp=2dacc574e33ab59d&biw=1440&bih=751

http://www.google.com/#hl=en&cp=36&gs_id=6x&xhr=t&q=mozilla+bugzilla+firefox+triage+criteria&pf=p&sclient=psy-ab&source=hp&pbx=1&oq=mozilla+bugzilla+firefox+triage+crit&aq=0w&aqi=q-w1&aql=&gs_sm=&gs_upl=&bav=on.2,or.r_gc.r_pw.,cf.osb&fp=2dacc574e33ab59d&biw=1440&bih=751