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about:support; remove suggestion for upgrade to NVIDIA 257.21 driver on incompatible hardware

NEW
Unassigned

Status

()

Core
Graphics
--
minor
6 years ago
6 years ago

People

(Reporter: Chris Robinson, Unassigned)

Tracking

7 Branch
All
Windows 7
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(1 attachment)

(Reporter)

Description

6 years ago
Created attachment 543601 [details]
quadronvs_110m.JPG

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:7.0a1) Gecko/20110701 Firefox/7.0a1
Build ID: 20110701030757

Steps to reproduce:

about:support shows me:

"GPU Accelerated Windows: 0/1. Blocked for your graphics driver version. Try updating your graphics driver to version NVIDIA 257.21 or newer."

I spent some time trying to find a compatible driver for my laptop, but there is no support beyond a 100 series driver for this card.


Actual results:

It is not possible to upgrade to this driver with Quadro NVS 110M hardware.


Expected results:

"Try updating to version NVIDIA 257.21 or newer" should be removed for this card (I imagine there are a few early Quadro cards where this should be removed), or changed to something that doesn't send a user on a wild goose chase.
(Reporter)

Updated

6 years ago
Summary: about:support remove suggestion for upgrade to NVIDIA 257.21 driver on incompatible hardware → about:support; remove suggestion for upgrade to NVIDIA 257.21 driver on incompatible hardware
Component: General → Graphics
Product: Firefox → Core
QA Contact: general → thebes
OS: Other → Windows 7
This is probably a legitimate bug in GfxInfo. Should be an easy fix, but it's difficult to test on anything other than the specified hardware.
Severity: normal → minor

Comment 2

6 years ago
I think Firefox requires some features (bug fixes) that are somehow known to be in the 257 driver version. It is the decision of Nvidia which cards this driver supports. It would be nice to have this info in Firefox too to save people the chase. But it is a duplication of vendor's job and info.
Status: UNCONFIRMED → NEW
Ever confirmed: true
The same comment as bug 681093 comment 2 applies here: fixing this would require us to maintain a big table of device IDs corresponding to old hardware, this is probably too big a maintainance cost (in practice it probably won't be correctly maintained at all).
(Reporter)

Comment 4

6 years ago
Instead of a big table of device id's. Maybe consider changing the message a bit:

"blocked for your graphics driver version. Verify that you have the latest drivers installed." or something like this.

It probably wouldn't have been an issue, but stating a graphics driver version number seems to indicate there is a solution available for my hardware specifically.
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