Closed Bug 669081 Opened 14 years ago Closed 13 years ago

Firefox 5.0 crashes if following addons are installed with the previous version - Selenium, Zynga Toolbar, Symantec Addons

Categories

(Firefox :: Extension Compatibility, defect)

Product:
Firefox
Component:
Extension Compatibility
Version:
5 Branch
Platform:
All
Other
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED INCOMPLETE

People

(Reporter: hiabhijeet, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.112 Safari/534.30 Steps to reproduce: I upgraded firefox from version 4.0 to 5.0 Actual results: Installation was successful with the message some of the addons were not compatible with new version. The when firefox was restarted it crashed - with the crash message appearing with two options - REstart Firefox, Quit Firefox. When Restart Firefox button is clicked, it crashed again with the same message. Solution - Ran firefox in safe mode and selected the option of running Firefox without any addons. Then firefox opened. Went to addons page and disabled or removed following addons - 1. Selenium 2. Zynga toolbar (Facebook) Expected results: During upgrade it should have shown the message - "Following addons will not work with the newer version, do you want to continue - Yes/No". This would give the following options - 1. Continue with the older version if the addons are required. Because now that i have upgraded I would have to deinstall and install version 4 again for my addons to work 2. Allow users to disable/remove the addons so that Firefox does not crash after the installation.
Can you provide a crash id or stacktrace -> https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report I assume no crash after disabling those add-ons? Are those add-ons listed as compatible with FF 5, or were they the ones that were listed as non-compatible?
Abhijeet -> Please address the questions in comment 1
Closing bug as Incomplete - if you are still experiencing this issue or have more information to provide feel free to post back here and we can re-open the bug. You can also get assistance by visiting the Firefox help site -> http://support.mozilla.com/en-US/kb/Ask+a+question
Status: UNCONFIRMED → RESOLVED
Closed: 13 years ago
Resolution: --- → INCOMPLETE
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