Closed Bug 669799 Opened 14 years ago Closed 14 years ago

unable to access multiple https sites. sign in and brings right back to sign in page (no errors). Also, same issue in FireFox and Safari

Categories

(Camino Graveyard :: General, defect)

All
Other
defect
Not set
normal

Tracking

(Not tracked)

VERIFIED INVALID

People

(Reporter: c.sterling, Unassigned)

Details

Attachments

(1 file)

User Agent: Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.4; en-US; rv:1.9.2.15) Gecko/20110303 Firefox/3.6.15 Build ID: 20110303024001 Steps to reproduce: (Camino vs: 2.0.7; FireFox 3.6.15 and Safari 4.1.3) Have EMAC, MAC OS 10.4.11 Tried to sign into my secure accounts at: EBAY, Barnes & Noble, and several other https sites (employment), but unable to access these accounts, after login hit enter, but comes right back to same login page. There are no errors indicated. This happens in all 3 browsers I use (Camino, FireFox and Safari). Downloaded other browsers, such as IE and same issue, no access. Only can access my bank and credit card accounts. The EBAY was an existing account, had been able to access that account 6 months ago but not now. The other sites I listed, are new accounts but same problem. Have same IP - Charter Communications. Attempted troubleshooting with IP and EBAY but no help (they suggested basic 101 troubleshooting, which I'd done before calling them: clear cache, browser history, ensure all cookies accepted. Went to MAC OS forum blog - advised to try accessing via Public Proxies - tried and unable to access. Today called Apple to get copy of 10.4.6 CD so I can reinstall. Desperate and don't know what else can do. Everyone pointing finger elsewhere. Charter says must be either site or my computer. EBAY was supposed to have supervisor contact me via email (never did), as their CS thought maybe it was a problem with their website but was uncertain. Actual results: see above Expected results: access my website
If this is happening in multiple browsers, there's pretty much no way it can be a Camino bug. You're more than welcome to use the tech support forums for assistance troubleshooting the problem, though: http://forums.mozillazine.org/viewforum.php?f=12 (Off-hand, it sounds like an issue with your Internet provider; if you have a friend who uses a different provider, try taking your Mac to his house.)
Status: UNCONFIRMED → RESOLVED
Closed: 14 years ago
Resolution: --- → INVALID
Since I can access all these sites from a PC, do you think it might be my computer - MAC?? Charlotte
If they all work fine on another computer on the same Internet connection, yes, I'd say it's extremely likely the problem is with your Mac.
Turns out this was (very likely) an issue with Norton Firewall: http://forums.mozillazine.org/viewtopic.php?f=12&t=2248727
Status: RESOLVED → VERIFIED
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