Firefox crashes every time i try to load it. Even internet explore and google chrome all giving the 0xc0000005 error EXCEPTION_ACCESS_VIOLATION_READ

RESOLVED INVALID

Status

()

Firefox
General
RESOLVED INVALID
7 years ago
7 years ago

People

(Reporter: Will, Unassigned)

Tracking

3.6 Branch
All
Other
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

7 years ago
User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8 ( )
Build ID: 20100722155716

Steps to reproduce:

I had a nasty virus on my computer i got rid of it. Monzilla firefox internet explore and google chrome all worked fine after that for awhile. Then one day i restarted my computer and every time i try to load any of them i get the same error 0xc0000005 EXCEPTION_ACCESS_VIOLATION_READ. The virus was 
Rogue:Win32/FakeRean
Rogue:Win32/FakeRean
Exploit:Win32/pdfjsc.RF
This is a link containing information on the Trojan
http://www.microsoft.com/security/portal/Threat/Encyclopedia/Entry.aspx?name=Rogue%3aWin32%2fFakeRean&threatid=2147607809


Actual results:

Crashes on any browser you attempt to open with the 0xc0000005 error
It is possible you are still infected. Or you have bad memory. http://www.tomshardware.com/forum/239451-45-0xc0000005-access-violation
However, this isn't an issue we can do anything about.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → INVALID
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