Status

Cloud Services
Server: Account Portal
RESOLVED FIXED
7 years ago
6 years ago

People

(Reporter: atoll, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [qa-])

Toby, can you confirm that this is an ops server issue, not a code issue?

2011-07-21 02:41:46,600 ERROR [syncserver] b37eb7dde1ab77f229150b6d13391be4
2011-07-21 02:41:46,601 ERROR [syncserver] Traceback (most recent call last):
  File "/usr/lib/python2.6/site-packages/services/util.py", line 499, in __call__
    return self.app(environ, start_response)
  File "/usr/lib/python2.6/site-packages/paste/translogger.py", line 68, in __call__
    return self.application(environ, replacement_start_response)
  File "/usr/lib/python2.6/site-packages/webob/dec.py", line 147, in __call__
    resp = self.call_func(req, *args, **self.kwargs)
  File "/usr/lib/python2.6/site-packages/webob/dec.py", line 208, in call_func
    return self.func(req, *args, **kwargs)
  File "/usr/lib/python2.6/site-packages/services/baseapp.py", line 161, in __notified
    response = func(self, request)
  File "/usr/lib/python2.6/site-packages/services/baseapp.py", line 222, in __call__
    result = function(request, **params)
  File "/usr/lib/python2.6/site-packages/syncsreg/controller.py", line 119, in generate_password_reset
    user, password)
  File "/usr/lib/python2.6/site-packages/services/util.py", line 291, in send_email
    server.sendmail(sender, [rcpt], msg.as_string())
  File "/usr/lib64/python2.6/smtplib.py", line 703, in sendmail
    (code,resp)=self.rcpt(each, rcpt_options)
  File "/usr/lib64/python2.6/smtplib.py", line 458, in rcpt
    return self.getreply()
  File "/usr/lib64/python2.6/smtplib.py", line 337, in getreply
    line = self.file.readline()
  File "/usr/lib64/python2.6/socket.py", line 404, in readline
    data = self._sock.recv(self._rbufsize)
timeout: timed out
This is happening deep within the socket communication layer, so it's likely to be a network problem. The thing that confuses me is that this should produce a dinosaur screen, and for the number of these that appear in the log, I'd have expected someone to report it.

It's certainly not happening consistently, because I can't replicate it.
At this point, I'm guessing we're not seeing these any more and it was likely a network issue. Please reopen if we need to dig deeper.
Status: NEW → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → FIXED
Whiteboard: [qa-]
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