675369 - Cannot insert images Thunderbird 5.0

Status: RESOLVED WORKSFORME

(Thunderbird :: Message Compose Window, defect)

Description

[Lori]

Attachment: TB.jpg

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; GTB7.1; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; Media Center PC 5.0; SLCC1; Tablet PC 2.0; .NET4.0C; InfoPath.2; .NET CLR 1.1.4322)

Steps to reproduce:

I am trying to insert an image into an html email (have done it lots with Thunderbird 3.0), but the "choose file" button does nothing.


Actual results:

I tried using the button toolbar in the compose message window, and also used the main menu to see if it was the toolbar button perhaps (same result for both).  I also changed themes in case there was a conflict, but nothing different.

I use images for an email group quite freqently, so unless this is fixed shortly, I will have to revert to Thunderbird 3.0 again.


Expected results:

I should be able to browse to the image file and choose it.  The image shows the window I'm talking about, and clicking the button does nothing.  (It doesn't matter if "alt text" is selected or not, or if the "attach to email" button is checked or not.)

Comment 1

[Joe Sabash [:JoeS1]]

Insert image is a very basic function that is tested exhaustively in all TB builds. This must be a problem unique to your particular installation.

Please try in safe mode.
http://kb.mozillazine.org/Safe_mode

If it works in safe mode, try to eliminate any extensions that you might have as a cause.

Comment 2

[Lori]

I don't believe it's unique to me as I came across the same description by someone else:
http://getsatisfaction.com/mozilla_messaging/topics/hyperlinks-62vpe

I will try safe mode and let you know.

Comment 3

[Lori]

Re: the above link:  It's the reply right under the question about hyperlinks that mentions the problem with insert image.

Comment 4

[Lori]

OK I'll need to know where to find the Safe Mode -- for some reason Thunderbird did not seem to create a folder on my start menu programs, and in the folder in Programs on the C: drive, I can't see anything that would be something for safe mode.  I tried the RUN strings mentioned in the link you gave, but they all bring it up with all the themes, etc. that I had before (not safe mode).

I'm running Windows 7 32 bit.

Comment 5

[Joe Sabash [:JoeS1]]

This might be a better link for safe mode
https://support.mozillamessaging.com/en-US/kb/Safe-Mode

Also, take a look in the "help" dropdown menu (not sure about that one in TB5 release)

Comment 6

[Lori]

OK it works in safe mode, so definitely an extension.  I have the Add-on Compatibility Reporter extension running as many extension I liked in TB3 didn't work, so the ones that were originally noted as not compatible with TB5 I will disable one by one and see which one it is.  I'll let you know.

Comment 7

[Lori]

It was MailTweak 1.0 that caused it.  I will let the person who mentioned it in the link I gave you in case it was their issue too. 

Thanks for your help!!!

Comment 8

[Joe Sabash [:JoeS1]]

You're welcome