676431 - Flash content stop loading (or don't load), after some time

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[doutor.zero]

User Agent: Mozilla/5.0 (X11; Linux i686; rv:5.0) Gecko/20100101 Firefox/5.0
Build ID: 20110615151330

Steps to reproduce:

Browse many sites with flash content, for some time.


Actual results:

After some time (not a fixed time, sometimes minutes, other times many hours), the flash content of some pages stop loading, or is not even loaded (usually a black screen appears)


Expected results:

The flash content should be loaded and start playing, always.

Comment 1

[Virgil Dicu [:virgil] [QA]]

Does the issue still occur if you start Firefox in Safe Mode?
http://support.mozilla.com/en-US/kb/Safe+Mode

How about with a new, empty profile?
http://support.mozilla.com/en-US/kb/Basic+Troubleshooting#Make_a_new_profile

Could you provide any extra information, such as the exact sites you have visited when this issue occurred?

Comment 2

[doutor.zero]

(In reply to Virgil Dicu from comment #1)
> Does the issue still occur if you start Firefox in Safe Mode?
> http://support.mozilla.com/en-US/kb/Safe+Mode
> 
> How about with a new, empty profile?
> http://support.mozilla.com/en-US/kb/Basic+Troubleshooting#Make_a_new_profile
> 
> Could you provide any extra information, such as the exact sites you have
> visited when this issue occurred?

Yes, occurs in safe mode and with a new profile.

This happens with some sites, like these below:

www.cam4.com
g1.globo.com
uolesporte.blogosfera.uol.com.br

These are just the three I visit most, but , when this start to happen, the problem appears with any other site with embedded flash players (minus in Youtube).

Thanks.

Comment 3

[doutor.zero]

I'm using Firefox 6 for two days, without any problem, until now. I'm closing this bug.

Comment 4

[doutor.zero]

Sorry, the problem reappears, so i reopened the bug.

Comment 5

[Virgil Dicu [:virgil] [QA]]

Could you try this issue on a nightly and see if it occurs there for you? 
http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-trunk/

You could also post the graphic section from about:support. Maybe someone can provide some help.

Comment 6

[doutor.zero]

(In reply to Virgil Dicu [QA] from comment #5)
> Could you try this issue on a nightly and see if it occurs there for you? 
> http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-trunk/
> 
> You could also post the graphic section from about:support. Maybe someone
> can provide some help.

The about:support text is below, I will try the nightly, but will be difficult to reproduce, because in version 6 the bug is taking a long time to appear.



  Informações básicas sobre o aplicativo

        Nome
        Firefox

        Versão
        6.0

        User Agent
        Mozilla/5.0 (X11; Linux i686; rv:6.0) Gecko/20100101 Firefox/6.0

        Pasta do perfil

          Abrir pasta

        Plugins ativos

          about:plugins

        Configuração da compilação

          about:buildconfig

  Extensões

        Nome

        Versão

        Ativa

        ID

        BBCodeXtra
        0.3.2
        true
        {af79f858-4b25-4ca4-822b-b5db1be628fc}

        Bookmark Backup
        0.4.11
        true
        {3474c305-9dad-11d8-9207-00055d74c2e4}

        BugMeNot
        2.2
        true
        {987311C6-B504-4aa2-90BF-60CC49808D42}

        Context Search
        0.4.6
        true
        {902D2C4A-457A-4EF9-AD43-7014562929FF}

        Dictionary Switcher
        1.3.1
        true
        [e-mail]

        Download Statusbar
        0.9.8
        true
        {D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}

        Forecastfox
        2.0.19
        true
        {0538E3E3-7E9B-4d49-8831-A227C80A7AD3}

        Hide Find Bar
        1.3.1
        true
        [e-mail]

        LastTab
        3.0t3.1
        true
        {68E5DD30-A659-4987-99F9-EAF21F9D4140}

        Linkification
        1.3.9
        true
        {35106bca-6c78-48c7-ac28-56df30b51d2a}

        NewsFox
        1.0.8
        true
        {899DF1F8-2F43-4394-8315-37F6744E6319}

        NoSquint
        2.1.2
        true
        [e-mail]

        Paste and Go 3
        1.0.5
        true
        [e-mail]

        QuickDrag
        2.1.3.21
        true
        [e-mail]

        RSS Icon
        1.0.6
        true
        [e-mail]

        SearchLoad Options
        0.6.3
        true
        [e-mail]

        United States English Spellchecker
        5.0.1
        true
        [e-mail]

        Unsorted Bookmarks Folder Menu
        2.3.2
        true
        UnsortedBookmarksMenu@alice

        VERO - Verificador ortográfico em Português do Brasil
        2.0.9
        true
        [e-mail]

        Adblock Plus
        1.3.9
        false
        {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

        FLST (Firefox 4+)
        1.1.1
        false
        [e-mail]

        Forecastfox l10n
        0.7.2008093001
        false
        {B5EDFBB0-9827-11DA-A72B-0800200C9A66}

        Opções do KDE Oxygen
        3.4.2
        false
        {c2a3f51e-2920-4eab-9008-1bcb44d21d57}

        Save Link in Folder
        1.5.6
        false
        {7a46f9fe-4818-4837-ae4a-39c53978ae99}

  Preferências modificadas

      Nome

      Valor

        accessibility.typeaheadfind.flashBar
        0

        browser.places.smartBookmarksVersion
        2

        browser.startup.homepage_override.buildID
        20110811165603

        browser.startup.homepage_override.mstone
        rv:6.0

        browser.tabs.maxOpenBeforeWarn
        5

        browser.zoom.siteSpecific
        false

        dom.max_script_run_time
        20

        extensions.lastAppVersion
        6.0

        network.cookie.prefsMigrated
        true

        network.protocol-handler.app.picasa
        /usr/bin/picasa

        network.protocol-handler.external.picasa
        true

        places.database.lastMaintenance
        1314673604

        places.history.expiration.transient_current_max_pages
        63636

        print.tmp.printerfeatures.HP-PSC-1600-series.can_change_colorspace
        false

        print.tmp.printerfeatures.HP-PSC-1600-series.can_change_downloadfonts
        false

        print.tmp.printerfeatures.HP-PSC-1600-series.can_change_jobtitle
        false

        print.tmp.printerfeatures.HP-PSC-1600-series.can_change_num_copies
        true

        print.tmp.printerfeatures.HP-PSC-1600-series.can_change_orientation
        true

        print.tmp.printerfeatures.HP-PSC-1600-series.can_change_paper_size
        true

        print.tmp.printerfeatures.HP-PSC-1600-series.can_change_plex
        false

        print.tmp.printerfeatures.HP-PSC-1600-series.can_change_printincolor
        true

        print.tmp.printerfeatures.HP-PSC-1600-series.can_change_resolution
        false

        print.tmp.printerfeatures.HP-PSC-1600-series.can_change_spoolercommand
        false

        print.tmp.printerfeatures.HP-PSC-1600-series.colorspace.0.name
        default

        print.tmp.printerfeatures.HP-PSC-1600-series.colorspace.count
        1

        print.tmp.printerfeatures.HP-PSC-1600-series.has_special_printerfeatures
        true

        print.tmp.printerfeatures.HP-PSC-1600-series.orientation.0.name
        portrait

        print.tmp.printerfeatures.HP-PSC-1600-series.orientation.1.name
        landscape

        print.tmp.printerfeatures.HP-PSC-1600-series.orientation.count
        2

        print.tmp.printerfeatures.HP-PSC-1600-series.paper.0.height_mm
        210

        print.tmp.printerfeatures.HP-PSC-1600-series.paper.0.is_inch
        false

        print.tmp.printerfeatures.HP-PSC-1600-series.paper.0.name
        A5

        print.tmp.printerfeatures.HP-PSC-1600-series.paper.0.width_mm
        148

        print.tmp.printerfeatures.HP-PSC-1600-series.paper.1.height_mm
        297

        print.tmp.printerfeatures.HP-PSC-1600-series.paper.1.is_inch
        false

        print.tmp.printerfeatures.HP-PSC-1600-series.paper.1.name
        A4

        print.tmp.printerfeatures.HP-PSC-1600-series.paper.1.width_mm
        210

        print.tmp.printerfeatures.HP-PSC-1600-series.paper.2.height_mm
        420

        print.tmp.printerfeatures.HP-PSC-1600-series.paper.2.is_inch
        false

        print.tmp.printerfeatures.HP-PSC-1600-series.paper.2.name
        A3

        print.tmp.printerfeatures.HP-PSC-1600-series.paper.2.width_mm
        297

        print.tmp.printerfeatures.HP-PSC-1600-series.paper.3.height_mm
        279

        print.tmp.printerfeatures.HP-PSC-1600-series.paper.3.is_inch
        true

        print.tmp.printerfeatures.HP-PSC-1600-series.paper.3.name
        Letter

        print.tmp.printerfeatures.HP-PSC-1600-series.paper.3.width_mm
        215

        print.tmp.printerfeatures.HP-PSC-1600-series.paper.4.height_mm
        355

        print.tmp.printerfeatures.HP-PSC-1600-series.paper.4.is_inch
        true

        print.tmp.printerfeatures.HP-PSC-1600-series.paper.4.name
        Legal

        print.tmp.printerfeatures.HP-PSC-1600-series.paper.4.width_mm
        215

        print.tmp.printerfeatures.HP-PSC-1600-series.paper.5.height_mm
        431

        print.tmp.printerfeatures.HP-PSC-1600-series.paper.5.is_inch
        true

        print.tmp.printerfeatures.HP-PSC-1600-series.paper.5.name
        Tabloid

        print.tmp.printerfeatures.HP-PSC-1600-series.paper.5.width_mm
        279

        print.tmp.printerfeatures.HP-PSC-1600-series.paper.6.height_mm
        254

        print.tmp.printerfeatures.HP-PSC-1600-series.paper.6.is_inch
        true

        print.tmp.printerfeatures.HP-PSC-1600-series.paper.6.name
        Executive

        print.tmp.printerfeatures.HP-PSC-1600-series.paper.6.width_mm
        190

        print.tmp.printerfeatures.HP-PSC-1600-series.paper.count
        7

        print.tmp.printerfeatures.HP-PSC-1600-series.plex.0.name
        default

        print.tmp.printerfeatures.HP-PSC-1600-series.plex.count
        1

        print.tmp.printerfeatures.HP-PSC-1600-series.resolution.0.name
        default

        print.tmp.printerfeatures.HP-PSC-1600-series.resolution.count
        1

        print.tmp.printerfeatures.HP-PSC-1600-series.supports_colorspace_change
        false

        print.tmp.printerfeatures.HP-PSC-1600-series.supports_downloadfonts_change
        false

        print.tmp.printerfeatures.HP-PSC-1600-series.supports_jobtitle_change
        false

        print.tmp.printerfeatures.HP-PSC-1600-series.supports_orientation_change
        true

        print.tmp.printerfeatures.HP-PSC-1600-series.supports_paper_size_change
        true

        print.tmp.printerfeatures.HP-PSC-1600-series.supports_plex_change
        false

        print.tmp.printerfeatures.HP-PSC-1600-series.supports_printincolor_change
        true

        print.tmp.printerfeatures.HP-PSC-1600-series.supports_resolution_change
        false

        print.tmp.printerfeatures.HP-PSC-1600-series.supports_spoolercommand_change
        false

        print.tmp.printerfeatures.PostScript/default.can_change_colorspace
        false

        print.tmp.printerfeatures.PostScript/default.can_change_downloadfonts
        false

        print.tmp.printerfeatures.PostScript/default.can_change_jobtitle
        false

        print.tmp.printerfeatures.PostScript/default.can_change_num_copies
        true

        print.tmp.printerfeatures.PostScript/default.can_change_orientation
        true

        print.tmp.printerfeatures.PostScript/default.can_change_paper_size
        true

        print.tmp.printerfeatures.PostScript/default.can_change_plex
        false

        print.tmp.printerfeatures.PostScript/default.can_change_printincolor
        true

        print.tmp.printerfeatures.PostScript/default.can_change_resolution
        false

        print.tmp.printerfeatures.PostScript/default.can_change_spoolercommand
        true

        print.tmp.printerfeatures.PostScript/default.colorspace.0.name
        default

        print.tmp.printerfeatures.PostScript/default.colorspace.count
        1

        print.tmp.printerfeatures.PostScript/default.has_special_printerfeatures
        true

        print.tmp.printerfeatures.PostScript/default.orientation.0.name
        portrait

        print.tmp.printerfeatures.PostScript/default.orientation.1.name
        landscape

        print.tmp.printerfeatures.PostScript/default.orientation.count
        2

        print.tmp.printerfeatures.PostScript/default.paper.0.height_mm
        210

        print.tmp.printerfeatures.PostScript/default.paper.0.is_inch
        false

        print.tmp.printerfeatures.PostScript/default.paper.0.name
        A5

        print.tmp.printerfeatures.PostScript/default.paper.0.width_mm
        148

        print.tmp.printerfeatures.PostScript/default.paper.1.height_mm
        297

        print.tmp.printerfeatures.PostScript/default.paper.1.is_inch
        false

        print.tmp.printerfeatures.PostScript/default.paper.1.name
        A4

        print.tmp.printerfeatures.PostScript/default.paper.1.width_mm
        210

        print.tmp.printerfeatures.PostScript/default.paper.2.height_mm
        420

        print.tmp.printerfeatures.PostScript/default.paper.2.is_inch
        false

        print.tmp.printerfeatures.PostScript/default.paper.2.name
        A3

        print.tmp.printerfeatures.PostScript/default.paper.2.width_mm
        297

        print.tmp.printerfeatures.PostScript/default.paper.3.height_mm
        279

        print.tmp.printerfeatures.PostScript/default.paper.3.is_inch
        true

        print.tmp.printerfeatures.PostScript/default.paper.3.name
        Letter

        print.tmp.printerfeatures.PostScript/default.paper.3.width_mm
        215

        print.tmp.printerfeatures.PostScript/default.paper.4.height_mm
        355

        print.tmp.printerfeatures.PostScript/default.paper.4.is_inch
        true

        print.tmp.printerfeatures.PostScript/default.paper.4.name
        Legal

        print.tmp.printerfeatures.PostScript/default.paper.4.width_mm
        215

        print.tmp.printerfeatures.PostScript/default.paper.5.height_mm
        431

        print.tmp.printerfeatures.PostScript/default.paper.5.is_inch
        true

        print.tmp.printerfeatures.PostScript/default.paper.5.name
        Tabloid

        print.tmp.printerfeatures.PostScript/default.paper.5.width_mm
        279

        print.tmp.printerfeatures.PostScript/default.paper.6.height_mm
        254

        print.tmp.printerfeatures.PostScript/default.paper.6.is_inch
        true

        print.tmp.printerfeatures.PostScript/default.paper.6.name
        Executive

        print.tmp.printerfeatures.PostScript/default.paper.6.width_mm
        190

        print.tmp.printerfeatures.PostScript/default.paper.count
        7

        print.tmp.printerfeatures.PostScript/default.plex.0.name
        default

        print.tmp.printerfeatures.PostScript/default.plex.count
        1

        print.tmp.printerfeatures.PostScript/default.resolution.0.name
        default

        print.tmp.printerfeatures.PostScript/default.resolution.count
        1

        print.tmp.printerfeatures.PostScript/default.supports_colorspace_change
        false

        print.tmp.printerfeatures.PostScript/default.supports_downloadfonts_change
        false

        print.tmp.printerfeatures.PostScript/default.supports_jobtitle_change
        false

        print.tmp.printerfeatures.PostScript/default.supports_orientation_change
        true

        print.tmp.printerfeatures.PostScript/default.supports_paper_size_change
        true

        print.tmp.printerfeatures.PostScript/default.supports_plex_change
        false

        print.tmp.printerfeatures.PostScript/default.supports_printincolor_change
        true

        print.tmp.printerfeatures.PostScript/default.supports_resolution_change
        false

        print.tmp.printerfeatures.PostScript/default.supports_spoolercommand_change
        true

        privacy.cpd.cookies
        false

        privacy.cpd.formdata
        false

        privacy.cpd.sessions
        false

        privacy.sanitize.migrateFx3Prefs
        true

        privacy.sanitize.timeSpan
        0

        security.warn_viewing_mixed
        false

  Gráficos

        Descrição do adaptador
        NVIDIA Corporation -- GeForce 7600 GT/PCI/SSE2/3DNOW!

        Versão do driver
        2.1.2 NVIDIA 260.19.29

        Renderização WebGL
        NVIDIA Corporation -- GeForce 7600 GT/PCI/SSE2/3DNOW! -- 2.1.2 NVIDIA 260.19.29

        Janelas aceleradas pela GPU
        0/1

Comment 7

[doutor.zero]

I tried the nightly, the problem don't appear in a couple of hours. Unfortunately I can't use it all the day, mainly because of the extensions.

If someone can point me a way to discover what's is happening, using current Firefox version, I will try. If not, there is nothing I can do, because in 6 this bug is happening less often, and I don't know how to trigger it.

If there is no way, please close this bug.

Thanks.

Comment 8

[doutor.zero]

Few days ago, I update the Flash version to the current one (11.1.x).

Since them, I'm not seeing any issue.

I will chance the bug as resolved.

Thank you.