Firefox cause GM965 Display Driver crash




7 years ago
2 years ago


(Reporter: mysandoogh, Unassigned)


7 Branch
Windows 7

Firefox Tracking Flags

(Not tracked)




7 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:7.0a2) Gecko/20110803 Firefox/7.0a2
Build ID: 20110803042010

Steps to reproduce:

I was just viewing and scrolling a facebook page (BTW, I have blocked all facebook Apps.) It has happened several times, only and only when I was scrolling the page in facebook.

Actual results:

Windows screen blinked once and mouse and keyboard almost stopped responding. Windows shows an error "Display Driver Stopped Responding" and then screen blinks a few more times and finally computer is rebooted. Most of the times before windows is restarted, the firefox crash screen is shown, however, obviously it is not possible to report the crash.

Expected results:

This never happened in Firefox 5. and never happened in any other programs.
I considered that Mozilla disabled Direct2D for GM965 Display hardwares in previous versions due to driver problems and enabled it in 7th version and later. However the problem seems to exist yet (Bug 595364).
Please post the graphic section from about:support.
Component: General → Graphics
Product: Firefox → Core
QA Contact: general → thebes

Comment 2

7 years ago
I have Windows 7 X64 with the latest updates from microsoft and Intel Diplay Driver ver. 
Here it is mentioned that in Firefox 7 and newer, Direct2D is no longer blacklisted on these GPUs including GM965:

Comment 3

7 years ago
Adapter Description Mobile Intel(R) 965 Express Chipset Family
Vendor ID 8086
Device ID 2a02
Adapter RAM Unknown
Adapter Driver sigdumd64 igd10umd64 igdumdx32 igd10umd32
Driver Version
Driver Date9-23-2009
Direct2D Enabled Blocked for your graphics driver version
DirectWrite Enabled false (6.1.7601.17563)
ClearType ParametersGamma: 2200 
Pixel Structure: RGB 
ClearType Level: 100 
Enhanced Contrast: 200 
WebGL RendererGoogle Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE
GPU Accelerated Windows2/2 Direct3D 9
I have also "force D2D enabled" in about:config set "True".

Comment 4

7 years ago
It seems that Direct2D forced disabled according to about:support!
Is that changed made in recent updates? The last time I faced this problem was two days ago. Or maybe what mentioned in comment 2 from mozilla wiki is not right.

Comment 5

7 years ago
This Crash happened and again, while I was in Facebook!
Firefox saved the crash report in crash pending folder, I could not attach it, instead uploaded both crash Dump & Extra files here:

Comment 6

2 years ago
Mohammad, are you still crashing?
Flags: needinfo?(mysandoogh)
Whiteboard: [closeme 2016-06-15]

Comment 7

2 years ago
Resolved per whiteboard
Last Resolved: 2 years ago
Flags: needinfo?(mysandoogh)
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2016-06-15]
You need to log in before you can comment on or make changes to this bug.