Closed Bug 676703 Opened 13 years ago Closed 11 years ago

Various crashes

Categories

(Firefox :: General, defect)

5 Branch
x86
Windows Vista
defect
Not set
critical

Tracking

()

RESOLVED DUPLICATE of bug 605290

People

(Reporter: karenbrown, Unassigned)

Details

(Keywords: stackwanted)

User Agent: Mozilla/5.0 (Windows NT 6.0; rv:5.0.1) Gecko/20100101 Firefox/5.0.1
Build ID: 20110707182747



Actual results:

Firefox crashes at leat 6 times a day.  Installed latest version but still crashing.  Goes very slow before it crashes.
Please post the related Report IDs from about:crashes.
https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report
(In reply to Thomas Ahlblom from comment #1)
> Please post the related Report IDs from about:crashes.
> https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report



Submitted Crash Reports

  
    
      
        Report ID
        Date Submitted
      
    
    
bp-8125b38b-5feb-4566-aca4-7d179211080405/08/201100:33
bp-a3db9311-88ac-4c67-b7a5-9ec0d211080404/08/201123:07
bp-c31c8cc2-72c9-4a20-9e17-07564211080404/08/201112:17
bp-efaa4f60-5599-48c5-939a-8df67211080303/08/201122:49
bp-086e6af0-a2a0-4b6f-ade8-4a381211080303/08/201120:22
bp-d5778b41-8f77-4cec-8f46-2b62c211080202/08/201123:23
bp-f2be65be-0fc2-4bbf-bcb5-29731211080202/08/201119:46
bp-7e0358c2-4e6b-42c6-abdb-031f8211073131/07/201119:44
bp-0003b960-442f-46e8-a154-09d7b211073131/07/201114:31
bp-5fa7233c-5552-4bbe-8708-aa94f211073030/07/201113:31
bp-64c5af98-65e5-48cb-a0f3-a7af2211072525/07/201119:40
7d168b92-ce51-4947-b807-69bc1b7b89ae23/07/201121:24
36a4e691-ea8f-463b-b76e-acbd38459a5723/07/201121:24
bp-f59afa28-1a6e-478e-afc4-fda15211072323/07/201119:27
bp-28d8d376-5f8a-4911-b5b4-3c425211072323/07/201109:21
bp-101680ec-90fa-4296-9541-d1beb211071919/07/201121:37
609f2fc1-15a4-4119-aebc-b4afb3375b8817/07/201122:52
d4d2644c-28ec-4284-80ec-449cbe80350f17/07/201121:55
6235e7df-9f5e-4c7c-8e07-ee206d44906817/07/201121:55
bp-b499b594-f39e-4bf3-9328-ffbdd211070707/07/201112:14
170fe086-006b-408a-9d72-1f40f649297a07/07/201111:11
bp-3b24e479-ee5a-466c-8513-0ccde211070505/07/201121:38
bp-232a236e-48b7-4f4e-99cd-b8414211070404/07/201119:04
bp-daff8fe3-95d6-44d8-809f-bd704211070404/07/201117:50
bp-05ab8d8b-37ad-4e76-b0e7-a5f7b211070303/07/201114:01
bp-b38a7758-7e47-470e-af8c-668ff211070101/07/201118:48
bp-b4564190-0c86-4450-9f73-3eea2211070101/07/201117:05
bp-f91f92a7-392f-40c7-8ee3-00663211062727/06/201120:53
bp-114e1410-f304-43ec-b446-5bcee211062626/06/201121:54
bp-8be8b424-0706-4efe-a230-e4185211062626/06/201112:40
5416fb64-d4f3-42bf-88f4-27d8a735827e12/06/201116:48
bp-93bb3dc6-9e64-4fe8-867d-8cce3211061212/06/201116:48
bp-ff83bddb-958e-4a43-8fc2-13a28211060909/06/201117:49
bp-e92f5816-a03f-4f0a-91d2-00c1c211043030/04/201110:39
21905d76-e45f-443c-b6e8-e7bf3412c0d120/04/201108:02
52e16c31-2a46-49c2-82ca-399d54e747d820/04/201108:02
bp-e9102f1d-5beb-4b91-97be-57b02211041818/04/201122:23
bp-2ed68892-c18c-40ee-9b24-a5702211041515/04/201116:15
bp-7b6736cd-ba4f-4454-b10a-58f8d211041313/04/201122:05
bp-c8303e9e-4668-4c28-9d64-25125211041111/04/201122:08
bp-f623c7f2-9328-4634-9177-95084211041111/04/201120:42
bp-6ce5ef0e-60b9-45fd-95a0-ae515211041010/04/201110:48
bp-29730866-3e46-41c4-8b8a-f637e211040808/04/201120:41
2efb0e83-1522-4ab0-8386-c76936201c1907/04/201121:10
830b792c-4ac8-47ae-9282-9d4dc29d7ff604/04/201119:01
4a5a58ec-2a43-40c3-be94-cbd6b93f8cdc04/04/201115:34
6dd01862-f9a0-42c1-b90d-aeda4e053b5a23/03/201117:09
4a16350b-f3c9-4ee1-81eb-24f61259dcd417/03/201120:10
0215d55f-b068-4321-85e7-2b502ff6fb3d01/03/201123:42
bp-0de138d1-830f-42c9-80b9-90d65211013131/01/201117:12
bp-8aa81023-42fa-4365-839c-6f1ed211012727/01/201122:25
6498fc78-35e2-4345-912f-87f3bcd36fdf17/01/201119:15
4f4e278a-d2d5-4fda-8f67-aa9ea6be75f217/01/201119:15
bp-09466f47-88ad-4832-abe6-5846b210120404/12/201011:24
bp-2192504e-17f9-40ad-a419-a04b9210112828/11/201021:27
bp-657daca8-c1cc-4983-9031-329f3210111515/11/201021:52
bp-d6df0a19-5c06-403e-952a-5d1cf210092626/09/201009:38
bp-2689df72-114d-4d71-abf6-8ca22210092525/09/201020:44
bp-5b9e52c7-6657-4b80-af86-59495209071111/07/200921:18
Filter out the "bp reports" in comment 2: 
bp-8125b38b-5feb-4566-aca4-7d1792110804
bp-a3db9311-88ac-4c67-b7a5-9ec0d2110804
bp-c31c8cc2-72c9-4a20-9e17-075642110804
bp-efaa4f60-5599-48c5-939a-8df672110803
bp-086e6af0-a2a0-4b6f-ade8-4a3812110803
bp-d5778b41-8f77-4cec-8f46-2b62c2110802
bp-f2be65be-0fc2-4bbf-bcb5-297312110802
bp-7e0358c2-4e6b-42c6-abdb-031f82110731
bp-0003b960-442f-46e8-a154-09d7b2110731
bp-5fa7233c-5552-4bbe-8708-aa94f2110730
bp-64c5af98-65e5-48cb-a0f3-a7af22110725
bp-f59afa28-1a6e-478e-afc4-fda152110723
bp-28d8d376-5f8a-4911-b5b4-3c4252110723
bp-101680ec-90fa-4296-9541-d1beb2110719
bp-b499b594-f39e-4bf3-9328-ffbdd2110707
bp-3b24e479-ee5a-466c-8513-0ccde2110705
bp-232a236e-48b7-4f4e-99cd-b84142110704
bp-daff8fe3-95d6-44d8-809f-bd7042110704
bp-05ab8d8b-37ad-4e76-b0e7-a5f7b2110703
bp-b38a7758-7e47-470e-af8c-668ff2110701
bp-b4564190-0c86-4450-9f73-3eea22110701
bp-f91f92a7-392f-40c7-8ee3-006632110627
bp-114e1410-f304-43ec-b446-5bcee2110626
bp-8be8b424-0706-4efe-a230-e41852110626
bp-93bb3dc6-9e64-4fe8-867d-8cce32110612
bp-ff83bddb-958e-4a43-8fc2-13a282110609
bp-e92f5816-a03f-4f0a-91d2-00c1c2110430
bp-e9102f1d-5beb-4b91-97be-57b022110418
bp-2ed68892-c18c-40ee-9b24-a57022110415
bp-7b6736cd-ba4f-4454-b10a-58f8d2110413
bp-c8303e9e-4668-4c28-9d64-251252110411
bp-f623c7f2-9328-4634-9177-950842110411
bp-6ce5ef0e-60b9-45fd-95a0-ae5152110410
bp-29730866-3e46-41c4-8b8a-f637e2110408
bp-0de138d1-830f-42c9-80b9-90d652110131
bp-8aa81023-42fa-4365-839c-6f1ed2110127
bp-09466f47-88ad-4832-abe6-5846b2101204
bp-2192504e-17f9-40ad-a419-a04b92101128
bp-657daca8-c1cc-4983-9031-329f32101115
bp-d6df0a19-5c06-403e-952a-5d1cf2100926
bp-2689df72-114d-4d71-abf6-8ca222100925
bp-5b9e52c7-6657-4b80-af86-594952090711
bp-5fa7233c-5552-4bbe-8708-aa94f2110730 -> OOM Crash
bp-b4564190-0c86-4450-9f73-3eea22110701 -> OOM Crash

Everything before 93bb3dc6-9e64-4fe8-867d-8cce32110612 (i.e. June 12th) is Firefox 4.0.1 or older.
Thanks so much for trying to help me.  I am not very technically minded and get so frustrated when Firefox is not working as I love it as a Browser.  Is there anything else I can do or tell you to help?  Again, thank you!
latest crashes

bp-58016301-f7f6-4ba7-8e2b-81a33211081212/08/201110:42
bp-7679949a-1c87-4875-9327-65442211080909/08/201116:31
bp-3c95e720-830b-4d51-b854-2a1d7211080809/08/201107:17
bp-173c37f5-e82e-4f92-bd3c-566dc211080808/08/201120:15
bp-635b7cfa-03de-49ee-a6b6-31e05211080707/08/201121:05
bp-56a56179-0eb6-4c5b-a27c-3f33e211080707/08/201118:31
bp-edee817e-88a2-4f3d-98fa-1f072211080707/08/201111:12
bp-bfe0f902-b676-4205-9053-6947a211080606/08/201119:48
bp-23c4fc4b-02d2-4f7d-9e31-52f40211080505/08/201119:42
Hi again.  What is a null signature crash?  Sorry to be thick.  
I am using IE again, too many crashes a day in FF now.
A null signature crash is a crash where the crash reporter by some reason or another has not been able to save the stack. That  means there is no snapshot of what happened when Firefox crashed.

If you compare for example bp-58016301-f7f6-4ba7-8e2b-81a332110812 with bp-3c95e720-830b-4d51-b854-2a1d72110808 and look at the bottom of the page you will see that the first one lack information under "Crashing Thread". The second one has a stack trace that shows which way the program ran right before the crash.

That stack trace information is valuable, even if it still may be very hard to find out what caused the crash without a good crash description from the user. That's why one if possible should write "I left-clicked the Banana button on page www.example.com" or similar instead of "Firefox sucks" or "Not again!". If you click the Comments tab on bp-3c95e720-830b-4d51-b854-2a1d72110808 you can see that despite the many comments it is still hard to find out exactly how to reproduce the crash.

Since your latest crashes have been caused by the crash signature handled in bug 605290 you may consider to try Firefox 7 (currently Aurora) or Firefox 8 (currently Nightly). The bug is not fixed in Firefox 6 (currently Beta):
https://www.mozilla.com/en-US/firefox/channel/
https://nightly.mozilla.org/
Summary: AdapterVendorID: 10de, AdapterDeviceID: 0407, AdapterDriverVersion: 8.17.12.5896 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ → Various crashes
Severity: normal → critical
Reporter, if you find different crash when using newer version, please open a new bug. Thanks
Status: UNCONFIRMED → RESOLVED
Closed: 11 years ago
Resolution: --- → DUPLICATE
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