677391 - Is there a complete removal tool?

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[Raven Night]

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:5.0.1) Gecko/20100101 Firefox/5.0.1
Build ID: 20110707182747

Steps to reproduce:

I don't really know,one time thunderbird and sunbird were working,the next time I rebooted they did not work.I tried uninstalling and also searching the registry and removing entries then reinstalling but all I get is the message "Thunderbird/sunbird is already running, but is not responding. To open a new window, you must first close the existing Thunderbird/sunbird process, or restart your system."The restart does not work so any suggestions or even better a proper removal tool

Comment 1

[Matthias Versen [:Matti]]

The registry entries doesn't matter. Uninstalling Thunderbird should remove everything from c:\program files\Mozilla Thunderbird but the your data directory with all your mails aren't deleted. The profile is stored under your user directory of your OS.

You can create an additional profile for testing:
http://support.mozillamessaging.com/en-US/kb/profiles

Comment 2

[Raven Night]

I have tried running thunderbird after reinstalling but it will NOT run.I get the message "Thunderbird is already running, but is not responding. To open a new window, you must first close the existing Thunderbird process, or restart your system."Is there an answer or something I can remove from the registry to allow thunderbird to run?

Comment 3

[Matthias Versen [:Matti]]

Please try a new profile (just for testing): http://support.mozillamessaging.com/kb/Profiles

Comment 4

[Wayne Mery (:wsmwk)]

results?

(In reply to Matthias Versen (Matti) from comment #3)
> Please try a new profile (just for testing):
> http://support.mozillamessaging.com/kb/Profiles

Comment 5

[Joshua Cranmer [:jcranmer]]

RESOLVED INCOMPLETE due to lack of response to previous question. If you feel this change has been made in error, please respond to this bug with your reason why.