Closed Bug 679032 Opened 13 years ago Closed 12 years ago

Crash missing symbols

Categories

(Socorro :: General, task)

x86
macOS
task
Not set
normal

Tracking

(Not tracked)

RESOLVED INCOMPLETE

People

(Reporter: jrmuizel, Unassigned)

Details

The following crash doesn't have any symbols: https://crash-stats.mozilla.com/report/index/bp-8e65f7c8-9279-41bf-9fff-29ecb2110815 Presumably it should.
Ted, is this releng/IT? Happy to look into it, not sure what to do if I find they are missing :)
Sometimes this is RelEng. Note this is a Win64 build, which are not completely supported at the moment. Usually, to track these things down I take a couple of steps: 1) Check that this is in fact a nightly or release build. 2) See if we have symbols uploaded on the symbol server: * ssh to dm-symbolpush01.mozilla.org * cd /mnt/netapp/breakpad/symbols_ffx/ * Look at the Modules tab from the report, see if we have those symbols on disk: ls -l xul.pdb/DF2973FE8BE9463FBBA8914B57A5FB122/ total 49976 -rw-r--r-- 1 ffxbld users 23611614 Aug 15 06:05 xul.pd_ -rw-r--r-- 1 ffxbld users 27446933 Aug 15 06:04 xul.sym Looks right, and the file dates are older than the "date processed", so I'm not really sure.
We have what feels like a rising number of crashes without symbols in our own libraries recently, I wonder if they're all connected. Until now, we treated them as one-offs, but it looks like there's always some, at least on trunk.
Should we try reprocessing it to see if this was some kind of transient error?
Inserted into priorityjobs table for reprocessing: breakpad=> INSERT INTO priorityjobs values('8e65f7c8-9279-41bf-9fff-29ecb2110815'); INSERT 0 1 breakpad=> select * from priorityjobs; uuid -------------------------------------- b81513c4-29f0-4577-993d-597f82110815 8e65f7c8-9279-41bf-9fff-29ecb2110815 (2 rows)
Done: Aug 15 12:17:04 Socorro Processor (pid 4742): 2011-08-15 12:17:04,441 DEBUG - MainThread - incomingJobStream yielding priority job 8e65f7c8-9279-41bf-9fff-29ecb2110815 Aug 15 12:17:04 Socorro Processor (pid 4742): 2011-08-15 12:17:04,456 INFO - Thread-8 - starting job: 8e65f7c8-9279-41bf-9fff-29ecb2110815 Aug 15 12:17:04 Socorro Processor (pid 4742): 2011-08-15 12:17:04,468 DEBUG - Thread-8 - replacing record that already exsited: 8e65f7c8-9279-41bf-9fff-29ecb2110815 Aug 15 12:17:07 Socorro Processor (pid 4742): 2011-08-15 12:17:07,107 INFO - Thread-8 - succeeded and committed: 8e65f7c8-9279-41bf-9fff-29ecb2110815
Component: Socorro → General
Product: Webtools → Socorro
I'm closing this because the crash report in comment #0 is too old that we would still have it in our data, and Win64 is not being fully maintained forward anyhow.
Status: NEW → RESOLVED
Closed: 12 years ago
Resolution: --- → INCOMPLETE
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