Closed
Bug 679859
Opened 13 years ago
Closed 8 years ago
Startup crash [@ cairo_d2d_present_backbuffer ] with nVidia Optimus
Categories
(Core :: Graphics, defect)
Tracking
()
RESOLVED
WORKSFORME
Tracking | Status | |
---|---|---|
firefox8 | + | --- |
People
(Reporter: mach3motocross, Assigned: bas.schouten)
References
Details
(Keywords: crash, Whiteboard: [tbird crash][fixed in NVIDIA driver 8.17.12.6830])
Crash Data
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0a1) Gecko/20110817 Firefox/9.0a1 Build ID: 20110817061121 Steps to reproduce: Updated Firefox Nightly Actual results: It crashed when switching to the dedicated graphics card (nVidia GT325M). It didn't work after an update in Nightly (I believe 8-16), but just now I updated to Firefox Nightly 9, but it still does it. Expected results: It should of switched to the dedicated graphics card and opened up Firefox like usual. I also have the Firefox Release Channel and the Firefox Aurora Channel installed, and they both work fine with nVidia Optimus.
It's not really a deal breaker, since I can use the Integrated Graphics card with Nightly and it works, but I'd rather use the Dedicated One since it is far superior with Hardware Acceleration and other things.
Severity: normal → critical
Component: Build Config → Graphics
Product: Firefox → Core
QA Contact: general → thebes
Comment 2•13 years ago
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Please post the contents of about:support (at least the Graphics section).
Adapter Description: Intel(R) HD Graphics Vendor ID: 8086 Device ID: 0046 Adapter RAM: Unknown Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Driver Version: 8.15.10.2361 Vendor ID (GPU #2): 10de Device ID (GPU #2): 0a35 Adapter RAM (GPU #2): 1024 Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driver Version (GPU #2): 8.17.12.6776 Driver Date (GPU #2): 3-17-2011 Direct2D Enabled: true DirectWrite Enabled: true (6.1.7601.17563) ClearType Parameters: ClearType parameters not found WebGL Renderer: Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.686) GPU Accelerated Windows: 1/1 Direct3D 10
Oh and here is the Crash Report. [url]https://crash-stats.mozilla.com/report/index/bp-987f72d2-6835-4223-8436-dbe262110817[/url]
Comment 6•13 years ago
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Crashes with the same signature: https://crash-stats.mozilla.com/report/list?product=Firefox&query_search=signature&query_type=contains&query=cairo_d2d_present_backbuffer&reason_type=contains&date=&range_value=1&range_unit=weeks&hang_type=any&process_type=any&do_query=1&signature=cairo_d2d_present_backbuffer
Updated•13 years ago
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Crash Signature: [@ cairo_d2d_present_backbuffer ]
Summary: Firefox Nightly does not work with nVidia Optimus. → Firefox Nightly does not work with nVidia Optimus. Crash [@ cairo_d2d_present_backbuffer ]
Comment 7•13 years ago
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This is the 90-th top crasher in Firefox 8 over the past week.
Comment 8•13 years ago
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Confirming based on crash data.
Status: UNCONFIRMED → NEW
Ever confirmed: true
Comment 9•13 years ago
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This is probably more important than it's top crash ranking because it affects a smaller set of people all the time.
Assignee: nobody → bas.schouten
tracking-firefox8:
--- → ?
Reporter | ||
Comment 10•13 years ago
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You could say this is fixed, because I just looked at the nVidia site, and new drivers were released on the ninth. I updated to them and now Firefox works fine.
Comment 11•13 years ago
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(In reply to Potato from comment #10) > You could say this is fixed, because I just looked at the nVidia site, and > new drivers were released on the ninth. I updated to them and now Firefox > works fine. Perhaps we should blacklist the old drivers on optimus hardware?
Comment 12•13 years ago
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(In reply to Potato from comment #10) > You could say this is fixed, because I just looked at the nVidia site, and > new drivers were released on the ninth. I updated to them and now Firefox > works fine. Sure sounds like it. Potato: what is about:support saying now that you upgraded NVIDIA drivers?
Reporter | ||
Comment 13•13 years ago
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Adapter Description Intel(R) HD Graphics Vendor ID 8086 Device ID 0046 Adapter RAM UnknownAdapter Drivers igdumd64 igd10umd64 igdumdx32 igd10umd32 Driver Version 8.15.10.2361 Driver Date 4-10-2011 Vendor ID (GPU #2) 10de Device ID (GPU #2) 0a35 Adapter RAM (GPU #2) 1024 Adapter Drivers (GPU #2) nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driver Version (GPU #2) 8.17.12.8026 Driver Date (GPU #2) 8-3-2011 Direct2D Enabled true DirectWrite Enabled true (6.1.7601.17563) ClearType Parameters ClearType parameters not found WebGL Renderer Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.686) GPU Accelerated Windows 1/1 Direct3D 10
Updated•13 years ago
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Whiteboard: [tbird crash]
Updated•13 years ago
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Comment 14•13 years ago
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It's #9 top crasher in 8.0b1 where it is a startup crash.
Updated•13 years ago
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Summary: Firefox Nightly does not work with nVidia Optimus. Crash [@ cairo_d2d_present_backbuffer ] → Startup crash [@ cairo_d2d_present_backbuffer ] with nVidia Optimus
Comment 15•13 years ago
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It's #10 top crasher in 8.0. It's correlated to the NVIDIA driver versions up to 8.17.12.6776: 95% (528/555) vs. 1% (1023/95929) nvumdshim.dll 6% (35/555) vs. 0% (40/95929) 8.17.12.6577 1% (3/555) vs. 0% (3/95929) 8.17.12.6580 3% (18/555) vs. 0% (25/95929) 8.17.12.6583 2% (9/555) vs. 0% (10/95929) 8.17.12.6589 35% (196/555) vs. 0% (204/95929) 8.17.12.6594 6% (33/555) vs. 0% (33/95929) 8.17.12.6596 15% (81/555) vs. 0% (85/95929) 8.17.12.6601 0% (1/555) vs. 0% (1/95929) 8.17.12.6608 0% (1/555) vs. 0% (1/95929) 8.17.12.6635 24% (135/555) vs. 0% (146/95929) 8.17.12.6658 3% (16/555) vs. 0% (16/95929) 8.17.12.6776 0% (0/555) vs. 0% (12/95929) 8.17.12.6830 0% (0/555) vs. 0% (3/95929) 8.17.12.6839 0% (0/555) vs. 0% (4/95929) 8.17.12.6871 0% (0/555) vs. 0% (4/95929) 8.17.12.6874 0% (0/555) vs. 0% (6/95929) 8.17.12.6883 0% (0/555) vs. 0% (4/95929) 8.17.12.7061 0% (0/555) vs. 0% (3/95929) 8.17.12.7073 0% (0/555) vs. 0% (1/95929) 8.17.12.7089 0% (0/555) vs. 0% (1/95929) 8.17.12.7527 0% (0/555) vs. 0% (82/95929) 8.17.12.7533 0% (0/555) vs. 0% (1/95929) 8.17.12.7548 0% (0/555) vs. 0% (1/95929) 8.17.12.7550 0% (0/555) vs. 0% (89/95929) 8.17.12.8026 0% (0/555) vs. 0% (27/95929) 8.17.12.8562
Keywords: crash
Whiteboard: [tbird crash] → [tbird crash][fixed in NVIDIA driver 8.17.12.6830]
Updated•13 years ago
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Status: NEW → RESOLVED
Closed: 13 years ago
Resolution: --- → WORKSFORME
Comment 16•13 years ago
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Why was this resolved?
Comment 17•13 years ago
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Bug 701512 might help determine what's going on here.
Comment 18•13 years ago
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(In reply to Jeff Muizelaar [:jrmuizel] from comment #16) > Why was this resolved? Because according to crash correlations, there have been no crashes since NVIDIA driver 8.17.12.6830. Comment 10 has also confirmed it. If you want to blacklist old NVIDIA driver versions on Optimus HW, file a new bug.
Comment 19•13 years ago
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The thing is, many laptop users can't get that driver. I tried to download it from NVIDIA and it refused to install and said I had to get the drivers from Toshiba, who won't provide a newer driver than the one I already had. Running Firefox on the Intel graphics works, but I don't consider it ideal.
Comment 20•13 years ago
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I believe laptopvideo2go.com offers some driver packages with Optimus support that should support all cards. Of course, that's hardly an official channel.
Comment 21•13 years ago
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This widespread issue in Firefox 8 is probably a consequence of the Upgrade prompt in Firefox 3.6. The first thing a user will think about is to downgrade to 3.6, so the blocklist is required.
Comment 22•12 years ago
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Reopening as long as the blocklist is not effective.
Status: RESOLVED → REOPENED
Resolution: WORKSFORME → ---
Comment 23•8 years ago
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Closing this report as this no longer shows up for supported versions.
Status: REOPENED → RESOLVED
Closed: 13 years ago → 8 years ago
Resolution: --- → WORKSFORME
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Description
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