680435 - I upgraded yesterday and it has created issues with viewing certain parts of web sites I typically work within.

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Carol]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:6.0) Gecko/20100101 Firefox/6.0
Build ID: 20110811165603

Steps to reproduce:

went to a website (RiseDisplayNetwork) and tried to upload images from my desktop files. The parts of the Rise website that I need to click on do not render. Possibly preview images that are not functioning. I do this VERY FREQUENTLY and only had an issue when I updated Firefox yesterday. I also had issues on the Eddie Bauer web site when I tried to make an online purchase this morning. The preview images were not working.


Actual results:

The preview images were not working on multiple sites that I frequent.
This has only happened since I updated Firefox yesterday. I tried restarting to clear, but it hasn't helped. Buttons that would perform functional changes were not working and in some cases, not even able to view the buttons.


Expected results:

Preview images should have appeared on both the Rise Display Network site and the Eddie Bauer site, as I always use these and am very familiar with them. The preview and the buttons that would give me my preview should have been visible and functioning. They are not...

Comment 1

[Markus Stange [:mstange]]

Are the affected pages publicly accessible?

Comment 2

[Carol]

Not my Rise account, but maybe their HELP guy can help you isolate the problem by letting you into their site to view the problem.

Here is the email he sent to me when he updated to Firefox 6 after I told him I had problems after I updated. I believe he then updated and found the problem to be in Firefox and not on his site, because he did not see the issue until he updated. So, here is his email:

Did you upgrade to Firefox 6?  It looks to be a problem and I don't know if there's anything that can be done about that issue on our end.  Can you use Internet Explorer instead?

thanks,
Alex

--
Alex Kolenoff
Rise Display, Inc.
Shawnee, KS
Tel: [phone]
Fax: [phone]
Email: [e-mail]
Web: www.risedisplay.com

Comment 3

[Markus Stange [:mstange]]

(In reply to Carol from comment #2)
> and I don't know if
> there's anything that can be done about that issue on our end.

If he has details on what exactly is breaking in Firefox 6, it would be very helpful if he could comment here in this bug. Can you ask him to do that?

Comment 4

[Vlad [QA]]

WFM on Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:9.0a1) Gecko/20110915 Firefox/9.0a1

Please update to Firefox 6.0.2 and try to see if the issue is still reproducing.

Thanks.