Improve messaging in account activation process.

RESOLVED INCOMPLETE

Status

support.mozilla.org
Users and Groups
RESOLVED INCOMPLETE
7 years ago
5 years ago

People

(Reporter: rrosario, Assigned: rrosario)

Tracking

unspecified
Future

Firefox Tracking Flags

(Not tracked)

Details

(Assignee)

Description

7 years ago
User activation failures have been reduced by fixing Bug 674410. But we can do better!

I think we should:

* Indicate in the email that the activation URL only lasts 30 days. Maybe mention this at the end of the registration process too. I have seen users trying to activate accounts they created over six months ago.

* Add a URL to SUMO in the email. User's can use that to come back to SUMO later rather than clicking the activation URL again and again (I am just assuming this happens).

* Better error message than "Something is wrong. We could not activate your account. Please make sure that you have clicked the correct link in your email or typed in the correct address." Something like "The activation URL is invalid and here is why..."
** Again, mention 30 day expiration and suggest registering again if this is the case.
** Check if the activation hash is too short and, if so, tell the user to be sure the entire URL is used. Some clients may cut them off before linkifying.


Anything else? I know, some users will never read anyway.
(Assignee)

Updated

7 years ago
Target Milestone: 2011Q3 → Future
This has been targeted for the future, I don't see many issues around this but should this be closed or stay as set for future?
Flags: needinfo?(rrosario)
(Assignee)

Comment 2

5 years ago
We used to have a bunch of issues around user activation, but they seem to have mostly gone away.
Status: NEW → RESOLVED
Last Resolved: 5 years ago
Flags: needinfo?(rrosario)
Resolution: --- → INCOMPLETE
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