Investigate why email sent from the form at www.mozilla.org/contribute got tagged as spam

RESOLVED WORKSFORME

Status

www.mozilla.org
General
RESOLVED WORKSFORME
6 years ago
5 years ago

People

(Reporter: David Boswell, Assigned: sgarrity)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(URL)

Attachments

(1 attachment)

(Reporter)

Description

6 years ago
We just rolled out a new auto-response feature on the Get Involved contact form and the email it sent me when I tested it showed up in my spam folder in Yahoo Mail.  

Before rolling fully rolling this out and relying on this feature, I wanted to look into this and see if there is anything we can tweak to limit the change this gets tagged as spam for people who use it.
(Reporter)

Comment 1

6 years ago
Created attachment 559231 [details]
Full header for email that was tagged as spam

This is the full header information from the email that was sent to me that got caught as spam in Yahoo Mail.
(Reporter)

Comment 2

6 years ago
Here are steps to test:

* Go to http://www.mozilla.org/contribute

* Enter your email address in the form on the right side of the page

* From the Area of Interest drop-down menu select either Add-ons or Other (those are the only areas with an auto-response right now)

* Put something in the 'I'm interested in field...' and submit
(Reporter)

Updated

6 years ago
Blocks: 685675
(Assignee)

Comment 3

6 years ago
I was not able to replicate this. The auto response to my @silverorange.com and to test hotmail, gmail, and Yahoo mail accounts all went to the inbox and were not marked as spam.
(Reporter)

Comment 4

6 years ago
Steven, thanks for testing and good to hear nothing showed up as spam for you.

I'll start rolling more auto-responses out and will leave this bug open so other people have a chance to report on their experiences.  Hopefully we'll finish adding the auto-responses and won't hear of other issues and can close this out.

Comment 5

6 years ago
Hey guys.  Are we good to close this bug out?
(Reporter)

Comment 6

6 years ago
Sure.  Will reopen if this comes up again.
Status: NEW → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → WORKSFORME
Component: www.mozilla.org → General
Product: Websites → www.mozilla.org
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