Hang while sending a message with huge attach. No CPU

RESOLVED INCOMPLETE

Status

--
critical
RESOLVED INCOMPLETE
7 years ago
7 years ago

People

(Reporter: bozzunter, Unassigned)

Tracking

({hang, stackwanted})

7 Branch
x86
Mac OS X
hang, stackwanted

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [needs protocol log])

Attachments

(1 obsolete attachment)

(Reporter)

Description

7 years ago
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_1) AppleWebKit/534.48.3 (KHTML, like Gecko) Version/5.1 Safari/534.48.3

Steps to reproduce:

My connection is very slow, I happen to take a few minutes to send a 5-8 MB attach, for instance. During this time, Thunderbird is very likely to crash if I do anything else which implies putting the sending window in background: opening a message, reading it, replying... It happens several times a day.


Actual results:

5-10 crashes a day during this operation.


Expected results:

No crash is expected.
Can you provide some crash IDs (see http://support.mozillamessaging.com/bg/kb/Mozilla-Crash-Reporter) ?
Severity: normal → critical
Keywords: crash
(Reporter)

Comment 2

7 years ago
I can't send you a log. Thunderbird freezes, with the Mac Os spinning ball displayed, the task doesn't take any CPU but it's endless. I need to restart Windows. Note that I can reproduce 50% of the times with a 14 MB attach, for instance. I used a fast connection which takes one minute or so: sometimes it's sent, sometimes the upload is finished and TB is frozen forever.
(Reporter)

Comment 3

7 years ago
Sorry, I meant to restart Windows. I'm experiencing *lots* of crashes on three different machines, and I'm never able to report the bug, I just have the option from Apple to send them the details. Please let me know how I can send you more info.
copy what you can send to apple and save as a file and attach it here.

Does preparing permissions on your mac using disk utility helps ?

Does starting Thunderbird in safe-mode also helps (see http://support.mozillamessaging.com/en-US/kb/Safe-Mode ) ?

Updated

7 years ago
Keywords: stackwanted
(Reporter)

Comment 5

7 years ago
Created attachment 563702 [details]
Crash report for Apple

This is the crash report generated by Mac Os
(Reporter)

Comment 6

7 years ago
Sorry for taking so long but we didn't experience any crashes, until today.

Comment 7

7 years ago
you you using a mozilla supplied build of Thunderbird?  If not please get one and try again.

unfortunately, the stack you provided does not have thunderbird symbols, so it is not useful to us.
Keywords: hang
Summary: Crash while sending a message with huge attach → Hang while sending a message with huge attach

Updated

7 years ago
Attachment #563702 - Attachment is obsolete: true
(Reporter)

Comment 8

7 years ago
Yes I'm using the 7.0 got from your website. I'll try and send another log if it crashes again.

Comment 9

7 years ago
bozzunter, still needing more info
Whiteboard: [closeme 2012-01-11]

Comment 10

7 years ago
Hi,

the bug is still present on 9.0.1 I'm using, but I can't send you any report since the spinning ball simply keeps running endlessly. I moved from 7.0 to 8.0 and to 9.0, so I can't send you any report from 7.0 but I'll be more than happy to assist you with this bug.

Comment 11

7 years ago
(In reply to bozzunter from comment #3)
> Sorry, I meant to restart Windows. I'm experiencing *lots* of crashes on
> three different machines, and I'm never able to report the bug, I just have
> the option from Apple to send them the details. 

Are all these Macs on the same model network switch?  What model?
Keywords: crash
Summary: Hang while sending a message with huge attach → Hang while sending a message with huge attach. No CPU

Comment 12

7 years ago
Nope, different houses/offices/countries. If you refer to the router, we're using DLink and Motorola.

Comment 13

7 years ago
disable copying/saving of sent message

and then please attach protocol log for smtp:5  
instructions at https://wiki.mozilla.org/MailNews:Logging
Whiteboard: [closeme 2012-01-11] → [needs protocol log]

Comment 14

7 years ago
(In reply to Wayne Mery (:wsmwk) from comment #13)
> disable copying/saving of sent message
> 
> and then please attach protocol log for smtp:5  
> instructions at https://wiki.mozilla.org/MailNews:Logging
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → INCOMPLETE
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