688831 - When going to chaseonline.chase.com I get inposter using Chase logo and asking for personal data

Status: RESOLVED INVALID

(Toolkit :: Safe Browsing, defect)

Description

[John Gieschen]

I have used a firefox bookmark for more than a year to access my credit card account via chaseonline.chase.com.  Yesterday's attempt brought up an overlay window with the Chase logo asking for all my personal data, passwords, card codes, SS#, etc.  It looked suspicious so I signed off and phoned Chase.  Chase tech support said it is not from them  Said it is a virus and I should run a full system scan.  I did so using Trend Security.  After scan, the problem was still there.  I then used Internet Explorer to access my chase account and bad screen did not appear.  Thinking the bug was in my Firefox software, I did a complete uninstall and downloaded a new copy of Firefox.  Tried to access Chase and bad screen still appears.  How can I remove this bad screen wheb I use Firefox?

Comment 1

[Matthias Versen [:Matti]]

i'm sorry but bugzilla is not for support.
Your issue is very likely malware that targets Firefox and not a bug in Firefox.
Please contact http://support.mozilla.com if you need help. There is a Support Forum where you can ask questions.

Comment 2

[Matthias Versen [:Matti]]

This article from the support should help :
http://support.mozilla.com/en-US/kb/Is%20my%20Firefox%20problem%20a%20result%20of%20malware