689218 - Vidyo software in PB&J crashed

Status: RESOLVED FIXED

(Infrastructure & Operations Graveyard :: Servicedesk, task)

Description

[cmtalbert]

We were having our A*team meeting in PB&J today at 10AM.  Things went well for the first ten minutes then suddenly the entire vidyo setup in the PB&J room turned off.  We rebooted the system (using the off/on) button on the wall.  But, we couldn't get back.  The virtual room was still existing, and we were able to log into that from the phone system, but the entire set of things in the pb&j room seem to now be permanently offline.

Comment 2

[Vinh Hua [:vinh]]

Looks like the Vidyo unit is out of service.  I have called for a technician to come and take a look.  Will keep posted.

Comment 3

[Vinh Hua [:vinh]]

Technicians came out to troubleshoot the Vidyo unit. Unit was not getting network connectivity due to possible bad wiring. Recrimped the CAT-5 cable and unit was back to working state.

Comment 4

[Vinh Hua [:vinh]]

Vidyo unit went out again this morning.  Have called for a technician to come out and replace the box.

Comment 5

[Vinh Hua [:vinh]]

Technician is scheduled to come out early on Thursday morning.

Comment 6

[Vinh Hua [:vinh]]

Avidex technician has removed the Vidyo unit for manufacturer RMA.  Waiting for the replacement unit to be shipped and then installed by Avidex.

Comment 7

[Vinh Hua [:vinh]]

Replacement unit is scheduled to arrive on Wednesday, Oct. 5.

Comment 8

[Vinh Hua [:vinh]]

Technician is coming in today at 4pm to replace the bad unit.  If not finished by then, he is coming in tomorrow Friday Oct. 7th at 8am to finish.

Comment 9

[Vinh Hua [:vinh]]

PBnJ's Vidyo is up and running now.  Main unit has been replaced.  Closing ticket.