Enable Ask a question page for CS, NL, ES, PL, DE, JA locales

VERIFIED FIXED

Status

support.mozillamessaging.com Graveyard
General
VERIFIED FIXED
6 years ago
6 years ago

People

(Reporter: JasnaPaka, Assigned: gozer)

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Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

6 years ago
Bug 671239 was about enabling "Ask a question" for French language. I think we should enable page "https://support.mozillamessaging.com/kb/question" for all locales or for all languages which are interested in. There is no reason to direct non-english users to GetSatisfaction.
Taking because somebody needs to generate quickly a list of the common domains  so that we can do "the most popular locales / locales with a localized version of that page". Off the top of my head that would be (not in order): DE, CS (for Czech), JP, ES, IT, CZ, NL, etc. Anyhow I'll generate a proper list (unless somebody beats me to it and then will assign to :gozer to do the redirects)
Assignee: nobody → rtanglao
Status: NEW → ASSIGNED
ooops that would be CZ for Czech! my apologies
(Reporter)

Comment 3

6 years ago
(In reply to Roland Tanglao :rolandtanglao from comment #2)
> ooops that would be CZ for Czech! my apologies

CS is right for czech. See http://support.mozillamessaging.com/cs/home
Pavel: the list is here:
http://etherpad.mozilla.com:9000/SuMoMoLocalesWithLocalizedAsk

Please add the localized CS version of /ask if  you have one (I looked but couldn't find a Czech version)
(Assignee)

Comment 8

6 years ago
Final list of redirects, note the cleaning up of trailing '/'s

RedirectMatch ^/fr/kb/ask$ /fr/kb/question
RedirectMatch ^/cs/kb/ask$ /cs/kb/polozit-otazku
RedirectMatch ^/nl/kb/ask$ /nl/kb/vragen
RedirectMatch ^/es/kb/ask$ /es/kb/haz-una-pregunta
RedirectMatch ^/pl/kb/ask$ /pl/kb/zadawanie-pytan
RedirectMatch ^/de/kb/ask$ /de/kb/fragen
RedirectMatch ^/ja/kb/ask$ /ja/kb/question 
RedirectMatch (.*)/kb/ask$ http://getsatisfaction.com/mozilla_messaging/topics/new

Applied in staging, re-assigning to :rolandtanglao for verification. Re-assign to me once it's time to push live.
Assignee: gozer → rtanglao
(In reply to Philippe M. Chiasson (:gozer) from comment #7)
> (In reply to Roland Tanglao :rolandtanglao from comment #6)
> > assigning to :gozer to redirect the following (just like you did FR, gozer):
> > 
> >     CS https://support.mozillamessaging.com/cs/kb/polozit-otazku
> >     NL https://support.mozillamessaging.com/nl/kb/vragen/ 
> >     ES https://support.mozillamessaging.com/es/kb/haz-una-pregunta/
> >     PL: https://support.mozillamessaging.com/pl/kb/zadawanie-pytan/
> >     DE: https://support.mozillamessaging.com/de/kb/fragen
> >     JA: https://support.mozillamessaging.com/ja/kb/ask
> 
1. verified that CS,FR,NL,ES,PL,DE work on stage, thanks!

> Looks like a typo, shouldn't it be ?
> 
> JA: https://support.mozillamessaging.com/ja/kb/question

2. No it's not a typo, the japanese localizer chose to localize it as "ja/kb/ask" which is confusing but true :-)
please make the redirect to ja/kb/ask and make it go live on production
Assignee: rtanglao → gozer
(Assignee)

Comment 10

6 years ago
(In reply to Roland Tanglao :rolandtanglao from comment #9)
> (In reply to Philippe M. Chiasson (:gozer) from comment #7)
> > (In reply to Roland Tanglao :rolandtanglao from comment #6)
> > > assigning to :gozer to redirect the following (just like you did FR, gozer):
> > > 
> > >     CS https://support.mozillamessaging.com/cs/kb/polozit-otazku
> > >     NL https://support.mozillamessaging.com/nl/kb/vragen/ 
> > >     ES https://support.mozillamessaging.com/es/kb/haz-una-pregunta/
> > >     PL: https://support.mozillamessaging.com/pl/kb/zadawanie-pytan/
> > >     DE: https://support.mozillamessaging.com/de/kb/fragen
> > >     JA: https://support.mozillamessaging.com/ja/kb/ask
> > 
> 1. verified that CS,FR,NL,ES,PL,DE work on stage, thanks!
> 
> > Looks like a typo, shouldn't it be ?
> > 
> > JA: https://support.mozillamessaging.com/ja/kb/question
> 
> 2. No it's not a typo, the japanese localizer chose to localize it as
> "ja/kb/ask" which is confusing but true :-)
> please make the redirect to ja/kb/ask and make it go live on production

That's impossible the source of the redirect *is* /ja/kb/ask, so can't redirect that back to itself, that's a redirect loop, no good. Can you have the japanese localizer rename that page to /question ?

Otherwise, it complicates the redirects unnecessarly.
(Assignee)

Comment 11

6 years ago
Deployed config in staging to production anyways, still need to figure out the Japanese locale
ok i believe i renamed it from ja/kb/ask to ja/kb/question and it looks like the redirect from ask worked
soooo setting this to verified, fixed!
Status: ASSIGNED → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → FIXED
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