691168 - FireFox 7 keeps crashing EVERY time I try to log in to my UPS acct using Roboform

Status: RESOLVED DUPLICATE of bug 690877

(Firefox :: General, defect)

Description

[Larry]

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:7.0.1) Gecko/20100101 Firefox/7.0.1
Build ID: 20110928134238

Steps to reproduce:

FireFox 7 keeps crashing EVERY time I try to log in to my UPS acct using Roboform.  I put in my LogIn ID, then go to the Password page.  When I enter my password and hit enter, FF7 crashes, sends the info to Mozilla and gives me the option of restarting FF7.  When I restart and get to the same point on my UPS acct, it does it again.  The only time (well, only once) that it actually allowed me in to my acct was when I DIDN'T used RoboForm.


Actual results:

FireFox 7 keeps crashing EVERY time I try to log in to my UPS acct using Roboform.  I put in my LogIn ID, then go to the Password page.  When I enter my password and hit enter, FF7 crashes, sends the info to Mozilla and gives me the option of restarting FF7.  When I restart and get to the same point on my UPS acct, it does it again.  The only time (well, only once) that it actually allowed me in to my acct was when I DIDN'T used RoboForm.

Comment 1

[Mats Palmgren (inactive)]

Which version of RoboForm are you using?

Did you submit the crash data?  If so, please load about:crashes and let us know
a few of your crash report IDs:
https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Comment 2

[Larry]

I thought the crash data attached to this report but if not, here are a few:

bp-68fa4aee-b1bc-4045-aab3-04c85211100210/2/201111:28 AM
bp-04dfa900-91f4-4473-8cab-4d44f211100210/2/201111:23 AM
bp-59c3678c-08a6-4209-a8cf-fc4b1211100110/1/20117:07 PM

I am using the most current version of RoboForm as shown below:

Copyright (C) 1999-2011 Siber Systems Inc.
RoboForm (R) Version 7.5.2 (en-english, ENU) Sep 30 2011 15:44:13
PRO version, 242 days since first install: 
RF Everywhere(expires: 2/2/2012) (ver.1)

c=1:593:0 ci=2088104977 di=2088104977 lt=0 le=0
uid: license: Geordie97, PC: Geordie97
IE: 8.0.6001 bnp= lm=1 tb=1 wl=-1 tc=0 bc=0 cnetc
OS: 5.1 build 2600 (Service Pack 3) p=2  t=296477
af=101 as=1111 tis=111 fef=01 enc=111 afx=43100 fs=01 go=00
C:\Documents and Settings\Larry Abramson\My Documents\My RoboForm Data\Default Profile

C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe:7.5.2.0
C:\Program Files\Siber Systems\AI RoboForm\roboform.dll - Signature verified, file OK
hash: cc8ba6574b911dbdb7a004f34744ded1

MP: set
Mem %=86 tp=2048 ap=415 tf=4096 af=3567 tls=18
fh=16 ic=16x16 nm=1 bpx=32 pm=1280x800 vs=1280x800 vl=0 vt=0
* Windows Internet Explorer 8.0.6001
   BHO=yes, Toolband=yes
   Context menu: RoboForm Toolbar, Fill Forms, Save Forms, Customize Menu

* Mozilla Firefox 7.0.1 (en-US) - 1 adapter(s) found:
 1. Version 7-5-2
     Installed for: All Users
     Extension's folder: C:\Program Files\Siber Systems\AI RoboForm\Firefox

* Google Chrome 14.0.835.186 - 0 adapter(s) found:

* Opera (Not found) - 0 adapter(s) found:

*Modules*: robotaskbaricon.exe:7.5.2.0 ntdll.dll:5.1.2600.6055 kernel32.dll:5.1.2600.5781 snxhk.dll:6.0.1289.0 user32.dll:5.1.2600.5512 gdi32.dll:5.1.2600.5698 ole32.dll:5.1.2600.6010 advapi32.dll:5.1.2600.5755 rpcrt4.dll:5.1.2600.6022 secur32.dll:5.1.2600.5834 msvcrt.dll:7.0.2600.5512 roboform.dll:7.5.2.0 shell32.dll:6.0.2900.6072 shlwapi.dll:6.0.2900.5912 oleaut32.dll:5.1.2600.6058 comctl32.dll:6.0.2900.6028 msimg32.dll:5.1.2600.5512 wininet.dll:8.0.6001.19098 normaliz.dll:6.0.5441.0 urlmon.dll:8.0.6001.19100 iertutil.dll:8.0.6001.19098 iphlpapi.dll:5.1.2600.5512 ws2_32.dll:5.1.2600.5512 ws2help.dll:5.1.2600.5512 wsock32.dll:5.1.2600.5512 userenv.dll:5.1.2600.5512 netapi32.dll:5.1.2600.5694 version.dll:5.1.2600.5512 crypt32.dll:5.131.2600.6149 msasn1.dll:5.1.2600.5875 mpr.dll:5.1.2600.5512 imm32.dll:5.1.2600.5512 uxtheme.dll:6.0.2900.5512 msctf.dll:5.1.2600.5512 tvtpwm_windows_hook.dll:2.10.302.0 tvt_passwordmanager.dll:2.10.302.0 psapi.dll:5.1.2600.5512 wtsapi32.dll:5.1.2600.5512 winsta.dll:5.1.2600.5512 css_banner.dll:8.0.309.0 winspool.drv:5.1.2600.5512 csswait.dll:8.0.309.0 comdlg32.dll:6.0.2900.5512 cssuserdatadispatcher.dll:8.0.309.0 wintrust.dll:5.131.2600.5922 imagehlp.dll:5.1.2600.5512 css_dlgcustompolicy.dll:8.0.309.0 tvttsp.dll:1.1.3.300 tcsrpc.dll:1.1.3.300 rsaenh.dll:5.1.2600.5507 tvt_lenovo_res2.dll:1.20.300.0 css_lenovo_res.dll:8.0.309.0 setupapi.dll:5.1.2600.5512 clbcatq.dll:2001.12.4414.700 comres.dll:2001.12.4414.700 msctfime.ime:5.1.2600.2180 oleacc.dll:4.2.5406.0 msvcp60.dll:6.2.3104.0 pocketcloudhelper.dll:2.2.10.0 msvcr90.dll:9.0.30729.6161 msvcp90.dll:9.0.30729.6161 xpsp2res.dll:5.1.2600.5512 msi.dll:4.5.6001.22159 sxs.dll:5.1.2600.5512 mshtml.dll:8.0.6001.19120 msls31.dll:3.10.349.0 actxprxy.dll:6.0.2900.5512 mswsock.dll:5.1.2600.5625 dnsapi.dll:5.1.2600.6089 winrnr.dll:5.1.2600.5512 wldap32.dll:5.1.2600.5512 mdnsnsp.dll:2.0.4.0 rasadhlp.dll:5.1.2600.5512 hnetcfg.dll:5.1.2600.5512 wshtcpip.dll:5.1.2600.5512 cryptnet.dll:5.131.2600.5512 sensapi.dll:5.1.2600.5512 winhttp.dll:5.1.2600.5868 *Processes*: smss.exe:5.1.2600.5512 csrss.exe:5.1.2600.5512 winlogon.exe:5.1.2600.5512 services.exe:5.1.2600.5755 lsass.exe:5.1.2600.5512 svchost.exe:5.1.2600.5512 svchost.exe:5.1.2600.5512 svchost.exe:5.1.2600.5512 svchost.exe:5.1.2600.5512 svchost.exe:5.1.2600.5512 svchost.exe:5.1.2600.5512 wltrysvc.exe bcmwltry.exe:4.100.15.5 afwserv.exe avastsvc.exe spoolsv.exe:5.1.2600.6024 svchost.exe:5.1.2600.5512 ipssvc.exe:3.0.3.0 sascore.exe acprfmgrsvc.exe:4.4.2.1 applemobiledeviceservice.exe mdnsresponder.exe crashplanservice.exe dkservice.exe:7.0.418.0 fnf5svc.exe svchost.exe:5.1.2600.5512 iviregmgr.exe jqs.exe googleupdate.exe lxeeserv.exe lxeecoms.exe:9.2.33.0 motohelperservice.exe pmsveh.exe psiservice.exe:2.0.0.1 psia.exe svchost.exe:5.1.2600.5512 tvt_reg_monitor_svc.exe:1.20.301.0 rrpservice.exe rrservice.exe tvtsched.exe pocketcloudservice.exe logmon.exe acsvc.exe:4.4.2.1 nmsrvc.exe wmpnetwk.exe unsecapp.exe:5.1.2600.0 wmiprvse.exe:5.1.2600.5755 alg.exe:5.1.2600.5512 svcguihlpr.exe:4.4.2.1 sua.exe motohelperagent.exe explorer.exe:6.0.2900.5512 pmhandler.exe syntpenh.exe tpfnf7sp.exe tpwaudap.exe rthdcpl.exe:2.1.4.9 agrsmmsg.exe:2.1.73.0 wltray.exe:4.100.15.5 scheduler_proxy.exe issch.exe lpmgr.exe awaysch.exe amsg.exe acwlicon.exe:4.4.2.1 cssauth.exe:8.0.306.0 groovemonitor.exe vm303_sti.exe:4.3.625.61 igfxtray.exe:6.14.10.5029 hkcmd.exe:6.14.10.5029 igfxpers.exe:6.14.10.5029 application^launcher.exe igfxsrvc.exe:6.14.10.5029 ituneshelper.exe nmctxth.exe vcddaemon.exe lxeemon.exe ezprint.exe jusched.exe wysebrowser.exe avastui.exe ctfmon.exe:5.1.2600.5512 weather.exe wcescomm.exe msmsgs.exe utorrent.exe tvtpwm_tray.exe:2.10.302.0 googleupdate.exe chrome.exe wmpnscfg.exe rapimgr.exe crashplantray.exe ipodservice.exe psi_tray.exe dropbox.exe magicdisc.exe spuvolumewatcher.exe generic.exe:1.6.0.555 logger.exe:1.3.0.1 capabilitymanager.exe:1.3.0.176 clientinitiatedstarter.exe epmworker.exe dbgout.exe htcvbtserver.exe fsynsrvstarter.exe superantispyware.exe dllhost.exe:5.1.2600.5512 msdtc.exe:2001.12.4414.700 robotaskbaricon.exe:7.5.2.0 winword.exe isuspm.exe agent.exe thunderbird.exe firefox.exe plugin-container.exe

Comment 4

[Vadim Maslov]

you should report this crashes to support.roboform.com, not here.

it is not related to Mozilla itself, it is RoboForm addon and
we are working on fixing all issues in the new RF Adapter.