Sycn not working, return with unknow error



Cloud Services
Server: Sync
7 years ago
7 years ago


(Reporter: glegault13, Unassigned)


Firefox Tracking Flags

(Not tracked)


(Whiteboard: [closeme 2011-10-30])


(1 attachment)



7 years ago
Created attachment 564199 [details]
Sync log.txt

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:7.0.1) Gecko/20100101 Firefox/7.0.1
Build ID: 20110928134238

Steps to reproduce:

Opened Firefox, got the Sync Failed, error unknown.

Actual results:

Closed and tried again, also through the sync now button. Get the same message. Plus, it disabled the elements I want synched to only the bookmarks and history when everything but preferences is supposed to sync.

Expected results:

Should have synched without any issues and without changing the elements I want synched.


7 years ago
Component: General → Server: Sync

Comment 1

7 years ago
Same problem, many duplicates.  First time I've had this error too.

Comment 2

7 years ago
Additional notes: If I leave Firefox alone it gives me the error message but it doesn't changes my synched elements but if I click on Sycn Now it changes them.
Thanks for your report! Our server infrastructure is experiencing load problems currently. Our Ops team is on the case. Thanks for your patience!
Blocks: 690470

Comment 4

7 years ago
Correction: Sometimes when I open Firefox it displays the error message but with a button to my Preferences and then everything is unchecked except bookmarks.

Comment 5

7 years ago
Should have read " my Sync Preferences."
mass change of sync error bugs filed during outage.
Whiteboard: [closeme 2011-10-30]
Servers were repaired. marking as FIXED
Last Resolved: 7 years ago
Resolution: --- → FIXED
You need to log in before you can comment on or make changes to this bug.