691353 - Sycn not working, return with unknow error

Status: RESOLVED FIXED

(Cloud Services Graveyard :: Server: Sync, defect)

Description

[glegault13]

Attachment: Sync log.txt

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:7.0.1) Gecko/20100101 Firefox/7.0.1
Build ID: 20110928134238

Steps to reproduce:

Opened Firefox, got the Sync Failed, error unknown.


Actual results:

Closed and tried again, also through the sync now button. Get the same message. Plus, it disabled the elements I want synched to only the bookmarks and history when everything but preferences is supposed to sync.


Expected results:

Should have synched without any issues and without changing the elements I want synched.

Comment 1

[Michael S Costello]

Same problem, many duplicates.  First time I've had this error too.

Comment 2

[glegault13]

Additional notes: If I leave Firefox alone it gives me the error message but it doesn't changes my synched elements but if I click on Sycn Now it changes them.

Comment 3

[Philipp von Weitershausen [:philikon]]

Thanks for your report! Our server infrastructure is experiencing load problems currently. Our Ops team is on the case. Thanks for your patience!

Comment 4

[glegault13]

Correction: Sometimes when I open Firefox it displays the error message but with a button to my Preferences and then everything is unchecked except bookmarks.

Comment 5

[glegault13]

Should have read "...to my Sync Preferences."

Comment 6

[Tracy Walker [:tracy]]

mass change of sync error bugs filed during outage.

Comment 7

[Tracy Walker [:tracy]]

Servers were repaired. marking as FIXED