691383 - TB 6.0: Update Manager Won't Connect To Server

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[Andrew]

Attachment: Thunderbird Error Log

User Agent: Mozilla/5.0 (X11; Linux i686; rv:5.0) Gecko/20100101 Firefox/5.0
Build ID: 20110624162157

Steps to reproduce:

I've tried doing updates with Thunderbird 6.0, or it will automatically try every 24-48hrs.


Actual results:

The update box just sits with the connection bar constantly moving across and no connection is made to the server


Expected results:

It should connect within a few seconds to perform the update without any problems

Comment 1

[Andrew]

This never happened with TB 5

Comment 2

[Ludovic Hirlimann [:Usul]]

Did your internet connection changed between 5 and 6 ?

Are you running AV software ?

Can you give us the error message that leads to what you call an error log ?

Comment 3

[Andrew]

No, my internet connection didn't change

No, I'm not running AV software

No, what I wrote in the original message is what I have and I've since changed or upgraded manually to TB 7, which BTW , is a very lengthy proccess and very involved.....it would have been better if the program was doing it's job the right way without all the complications and bugs

Comment 4

[Ludovic Hirlimann [:Usul]]

Closing incomplete as there isn't enough information provided to understand what went wrong. And as the user updated there is little chance to figure it out.