691429 - Youtube videos not loading after Firefox Update

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Aneesha]

Attachment: Screenshot

User Agent: Mozilla/5.0 (Windows NT 6.0; rv:7.0.1) Gecko/20100101 Firefox/7.0.1
Build ID: 20110928134238

Steps to reproduce:

 I installed the Firefox 7.0.1 update and restarted Firefox


Actual results:

I opened a Youtube URL e.g. www.youtube.com/watch?v=NSarWdSJGKI
The video does not load, instead a black area shows in the space of the video with no play button. This is however playing fine in IE


Expected results:

Should have been able to play the video

Comment 1

[Matthias Versen [:Matti]]

Please try it again in the firefox safemode
http://support.mozilla.com/en-US/kb/Safe+Mode

Comment 2

[Aneesha]

Attachment: Troubleshooting Information

It works fine in Safe Mode. I am also attaching Troubleshooting information. I hope that helps you diagnose my issue.

Comment 3

[Matthias Versen [:Matti]]

Please disable your extensions under (alt key)/tools/addons/extensions one by one followed by a restart to find the extension that is causing the problem.
I would start with the 2 youtube extensions

BTW:; Your graphic card driver is very old (as you can see in the Troubleshoot information) but I don't know if there is a more recent one.

Comment 4

[Aneesha]

The problem is resolved if I disable Adblock Plus. Now how do I go about reporting this issue for the add-on?

Comment 5

[Matthias Versen [:Matti]]

use adblockplus.org but i would try to change your filter subscriptions in adblock plus first.