Closed Bug 691742 Opened 13 years ago Closed 13 years ago

Unable to move all selected messages when in threaded view

Categories

(Thunderbird :: Folder and Message Lists, defect)

7 Branch
x86
Windows XP
defect
Not set
normal

Tracking

(Not tracked)

RESOLVED WORKSFORME

People

(Reporter: tanj.tanj, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:7.0) Gecko/20100101 Firefox/7.0 Build ID: 20110922153450 Steps to reproduce: 1. Put message list pane in threaded view mode. 2. Select multiple messages. (can be whole thread or separate messages in different threads) 3. Move selected messages to folder. Actual results: Only one message from the selected messages gets moved to the folder. Expected results: All the selected messages should be moved to the folder. Temporary work around: 1. Take message list pane out of threaded view. 2. Select multiple messages 3. Move to folder. 4. All messages get moved as expected.
Application Basics Name: Thunderbird Version: 7.0.1 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:7.0.1) Gecko/20110929 Thunderbird/7.0.1 Profile Directory: Open Containing Folder (Local drive) Application Build ID: 20110929044556 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Extensions British English Dictionary, 1.19.1, true, en-GB@dictionaries.addons.mozilla.org Canadian English Dictionary, 2.0.1, true, en-CA@dictionaries.addons.mozilla.org CompactHeader, 1.4.3, true, {58D4392A-842E-11DE-B51A-C7B855D89593} Enigmail, 1.3.2, true, {847b3a00-7ab1-11d4-8f02-006008948af5} Lightning, 1.0b7, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Nostalgy, 0.2.27, true, nostalgy@alain.frisch Tag Toolbar, 0.8.35, true, {61A64500-335C-418D-8FCB-E072A9ABF3DA} LookOut, 1.2.11, false, lookout@aron.rubin Modified Preferences Name: Value accessibility.typeaheadfind.flashBar: 0 extensions.lastAppVersion: 7.0.1 mail.openMessageBehavior.version: 1 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1317730420 places.history.expiration.transient_current_max_pages: 94597 print.print_printer: main printer print.printer_main_printer.print_bgcolor: false print.printer_main_printer.print_bgimages: false print.printer_main_printer.print_command: print.printer_main_printer.print_downloadfonts: true print.printer_main_printer.print_evenpages: true print.printer_main_printer.print_footercenter: print.printer_main_printer.print_footerleft: &PT print.printer_main_printer.print_footerright: &D print.printer_main_printer.print_headercenter: print.printer_main_printer.print_headerleft: &T print.printer_main_printer.print_headerright: &U print.printer_main_printer.print_in_color: true print.printer_main_printer.print_margin_bottom: 0.5 print.printer_main_printer.print_margin_left: 0.5 print.printer_main_printer.print_margin_right: 0.5 print.printer_main_printer.print_margin_top: 0.5 print.printer_main_printer.print_oddpages: true print.printer_main_printer.print_orientation: 0 print.printer_main_printer.print_pagedelay: 500 print.printer_main_printer.print_paper_data: 1 print.printer_main_printer.print_paper_height: 11.00 print.printer_main_printer.print_paper_size: 3604528 print.printer_main_printer.print_paper_size_type: 0 print.printer_main_printer.print_paper_size_unit: 0 print.printer_main_printer.print_paper_width: 8.50 print.printer_main_printer.print_reversed: false print.printer_main_printer.print_scaling: 1.00 print.printer_main_printer.print_shrink_to_fit: true print.printer_main_printer.print_to_file: false security.disable_button.openCertManager: false Graphics Adapter Description: NVIDIA Quadro FX 570 Vendor ID: 10de Device ID: 040e Adapter RAM: Unknown Adapter Drivers: nv4_disp Driver Version: 6.14.11.9178 Driver Date: 12-17-2009 WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer. GPU Accelerated Windows: 0/1. Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
Are you doing a move with drag and drop, or the message menu move item, or the thread pane context menu move item? And have you tried in safe-mode? This works fine for me. http://kb.mozillazine.org/Safe_Mode
This was happening with drag and drop and the thread pane context menu move item. Upon your suggestion I tried it in safe mode and the problem was not apparent. I restarted normally and it appears that the issue has somehow resolved itself. This was an account that I upgraded from Thunderbird 2 straight to 7. It could be that there was some edge condition or interference from an old extension that need a clean start up (no extensions) to resolve. I normally keep a clean inbox and have not let a thread build up. I will not clear my inbox for a day and see if I have any problems tomorrow. If I have not responded to this bug again by the end of the week then it can be closed.
Some more info: I have disabled all my add-ons excepting dictionaries and the problem is still persisting. Most of the time I am selecting with control or shift and then drag and dropping. I am now thinking that there may be something unique to the messages that are fresh to the inbox. I can move items from other folders into the inbox in groups and then move them as a group out of the inbox. I am open for things to try for debugging this problem. Is there a version I can grab that has debug symbols in it? I don't know the thunderbird code base at all so ideas of where to look or setup break points would be helpful as well.
Just got pinged by a friend who is experiencing this problem after updating to Tbird 7 today.. Threading or not, when selecting multiple messages and trying to drag and drop them to an imap folder, it only moves the last message. He is using OSX 10.6.8. Safe mode did not fix the issue either... Trying to reproduce the problem myself and I haven't hit it yet.
Does repairing the source folder helps ?
(In reply to Ludovic Hirlimann [:Usul] from comment #6) > Does repairing the source folder helps ? He said that it did! thanks
Status: UNCONFIRMED → RESOLVED
Closed: 13 years ago
Resolution: --- → WORKSFORME
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