Flash Player 11 64-Bit Cannot Install

RESOLVED INCOMPLETE

Status

()

Core
Plug-ins
RESOLVED INCOMPLETE
6 years ago
6 years ago

People

(Reporter: Ian C, Unassigned)

Tracking

({flashplayer, qawanted})

7 Branch
x86_64
Windows 7
flashplayer, qawanted
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

6 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:7.0.1) Gecko/20100101 Firefox/7.0.1
Build ID: 20110928134238

Steps to reproduce:

Try to install Flash Player 11: http://get.adobe.com/flashplayer/

Please note, the installer says it comes with 32-bit as well.


Actual results:

Flash Player 11 was not installed, at all. Updating from 10.2 also results in only 10.2 working.


Expected results:

Flash Player 11 Installs
(Reporter)

Updated

6 years ago
Keywords: flashplayer
(Reporter)

Updated

6 years ago
Summary: Flash Player 11 Cannot Install → Flash Player 11 64-Bit Cannot Install
(Reporter)

Comment 1

6 years ago
A re-note: Try to install the 64-bit version on a 64-bit machine with a 32-bit firefox. Even though the web page says it has 32-bit components in it, it will not install to the 32-Bit firefox.
>Flash Player 11 was not installed, at all

It doesn't install or it doesn't appear in Firefox ?
The installer is not from Adobe...
Did the installer put the npswf32.dll somewhere ?
(Reporter)

Comment 3

6 years ago
(In reply to Matthias Versen (Matti) from comment #2)
> >Flash Player 11 was not installed, at all
> 
> It doesn't install or it doesn't appear in Firefox ?
> The installer is not from Adobe...
> Did the installer put the npswf32.dll somewhere ?

The installer IS from Adobe, downloads from adobe even. I don't know where the installer put what stuff, because the installer has no log file. The installer exe is also removed the instant you execute it.

Comment 4

6 years ago
I am running Win 7 Pro and I had the same install issue: I uninstalled 10.3 and installed 11 but found Firefox 7 was still using 10.3 (IE 9 was using 11 properly).
After determining that the Adobe Flash installer puts the NPSWF32.dll file in the C:\Windows\System32\Macromed\Flash directory, I found that there was a "NPSWF32 - Copy.dll".  Firefox was using this dll (when I tried to delete it, Windows said it was locked by plugin-container.exe) instead of the newly installed NPSWF32.dll.  Closing Firefox and deleting this file resulted in Flash v11 being used as expected.
(Reporter)

Comment 5

6 years ago
Also, if you install firefox freshly, and use the Nightly 64-bit Windows Binary build, the 64-bit version of Flash will be installed into Nightly immediately, no need for a workaround.
Component: General → Plug-ins
Keywords: qawanted
Product: Firefox → Core
QA Contact: general → plugins

Comment 6

6 years ago
does it happen using version 10 or newer?
does it happen with 32bit build also?
Whiteboard: [closeme 2012-03-25]

Comment 7

6 years ago
Resolved per whiteboard
Status: UNCONFIRMED → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2012-03-25]
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