Closed Bug 692193 Opened 13 years ago Closed 13 years ago

Sync error server incorrectly configured


(Firefox :: Sync, defect)

Windows XP
Not set





(Reporter: srt19170, Unassigned)



(Whiteboard: [closeme 2011-10-30])

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:8.0) Gecko/20100101 Firefox/8.0
Build ID: 20110928060149

Steps to reproduce:

Start Firefox in both regular and Safe Modes.  Error is 100% reproducible.

Actual results:

Received a Sync error.  If it's relevant, I'm connecting to the Internet through a password-protected proxy.  I've had the sync account working fine for some time, and it was working fine on a different machine as of last night.

(On a related note, this is revealing a terrible UI.  I've got a persistent error bar across the bottom of my browsing window that reappears if I close it.  It gives me no relevant information, and the button "Preferences" leads me to the preferences page where I can do nothing to investigate or fix the error.  Even worse, the error message says "Please try again" but there's nothing a user can do to "try again"!  

Also, why is there no Sync component in Bugzilla?)

Here's the log from weave/logs:

1317840241715	Sync.Service	DEBUG	Exception: Login failed: error.login.reason.server No traceback available
1317840241715	Sync.Service	DEBUG	Not syncing: login returned false.
1317840270460	Sync.SyncScheduler	DEBUG	Global Score threshold hit, triggering sync.
1317840270460	Sync.Service	DEBUG	User-Agent: Firefox/8.0 FxSync/
1317840270460	Sync.Service	INFO	Starting sync at 2011-10-05 14:44:30
1317840270460	Sync.Service	DEBUG	In sync: should login.
1317840270462	Sync.Service	INFO	Logging in user srt19170
1317840273358	Sync.Resource	DEBUG	mesg: GET success 200
1317840273358	Sync.Resource	DEBUG	GET success 200
1317840273359	Sync.Service	DEBUG	Fetching global metadata record
1317840273359	Sync.Service	DEBUG	Weave Version: 1.11.0 Local Storage: 5 Remote Storage: 5
1317840273359	Sync.Service	INFO	Sync key is up-to-date: no need to upgrade.
1317840273359	Sync.Service	DEBUG	Fetching and verifying -- or generating -- symmetric keys.
1317840277225	Sync.Resource	DEBUG	mesg: GET success 200
1317840277225	Sync.Resource	DEBUG	GET success 200
1317840277225	Sync.Service	INFO	Testing info/collections: {"passwords":1317645728.08,"tabs":1317662033.62,"clients":1317767342.63,"crypto":1307494378.3,"forms":1317784551.02,"client":1309309941.3,"meta":1317840233.51,"key":1291339021.36,"bookmarks":1317730735.25,"prefs":1317581676.97,"history":1317785156.95}
1317840277226	Sync.CollectionKeys	INFO	Testing for updateNeeded. Last modified: 0
1317840277226	Sync.Service	INFO	CollectionKeys reports that a key update is needed.
1317840284708	Sync.Resource	DEBUG	mesg: GET fail 404
1317840284708	Sync.Resource	DEBUG	GET fail 404
1317840284708	Sync.Service	WARN	Got 404 for crypto/keys, but 'crypto' in info/collections. Regenerating.
1317840284709	Sync.Service	INFO	No keys! Generating new ones.
1317840284709	Sync.Service	INFO	Fresh start. Resetting client and considering key upgrade.
1317840284709	Sync.Service	INFO	Service reset.
1317840284709	Sync.Engine.Clients	DEBUG	Resetting clients last sync time
1317840284710	Sync.Engine.Bookmarks	DEBUG	Resetting bookmarks last sync time
1317840284710	Sync.Engine.Forms	DEBUG	Resetting forms last sync time
1317840284710	Sync.Engine.History	DEBUG	Resetting history last sync time
1317840284711	Sync.Engine.Passwords	DEBUG	Resetting passwords last sync time
1317840284711	Sync.Engine.Prefs	DEBUG	Resetting prefs last sync time
1317840284712	Sync.Engine.Tabs	DEBUG	Resetting tabs last sync time
1317840284712	Sync.Engine.AdblockPlus	DEBUG	Resetting adblockplus last sync time
1317840284712	Sync.CollectionKeys	INFO	Clearing CollectionKeys...
1317840284713	Sync.Service	INFO	Sync key is up-to-date: no need to upgrade.
1317840284713	Sync.Service	DEBUG	New metadata record: {"syncID":"zK70_3c3fvcK","storageVersion":5}
1317840284713	Sync.Resource	DEBUG	PUT Length: 78
1317840291919	Sync.Resource	DEBUG	mesg: PUT success 200
1317840291919	Sync.Resource	DEBUG	PUT success 200
1317840292012	Sync.Resource	DEBUG	mesg: DELETE fail 503
1317840292012	Sync.Resource	DEBUG	DELETE fail 503
1317840292012	Sync.Service	WARN	Failed to fetch symmetric keys. Failing remote setup.
1317840292012	Sync.Service	WARN	Remote setup failed.
1317840292019	Sync.SyncScheduler	DEBUG	Clearing sync triggers.

Expected results:

No error.
Component: General → Firefox Sync: Backend
Product: Firefox → Mozilla Services
QA Contact: general → sync-backend
Version: 8 Branch → unspecified
Thanks for your report! Our server infrastructure is experiencing load problems currently. Our Ops team is on the case. Thanks for your patience!
Blocks: 690470
mass change of sync error bugs filed during outage.
Whiteboard: [closeme 2011-10-30]
Servers were repaired. marking as FIXED
Closed: 13 years ago
Resolution: --- → FIXED
Component: Firefox Sync: Backend → Sync
Product: Cloud Services → Firefox
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