Better error handling during setup when Sync server unavailable

NEW
Unassigned

Status

()

7 years ago
3 months ago

People

(Reporter: gps, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [closeme-sync.next][sync:setup])

(Reporter)

Description

7 years ago
A user in IRC pointed us to a very user-unfriendly experience in the setup flow.

During Sync setup, the user clicked the "I have lost my other device" link. The server apparently responded with a 503 and displayed the error message "Server incorrectly configured." A screenshot is at http://i51.tinypic.com/2zjdnw5.jpg.

We should be more intelligent about error handling and display a more helpful error message. At least in the case of "the server is up but not working at the moment," we should probably have a message to try again later or something.
OS: Mac OS X → All
Hardware: x86 → All
Whiteboard: [closeme-sync.next][sync:setup]
(Assignee)

Updated

3 months ago
Component: Firefox Sync: UI → Sync
Product: Cloud Services → Firefox
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