Closed Bug 693614 Opened 14 years ago Closed 14 years ago

Hide old Firefox versions in Help With drop down, possibly investigate bug

Categories

(support.mozilla.org :: Knowledge Base Software, task)

Product:
support.mozilla.org
Component:
Knowledge Base Software
Type:
task
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
VERIFIED FIXED
Milestone:
2011-10-25

People

(Reporter: jsocol, Assigned: rrosario)

Details

We want to remove old, officially unsupported Firefox versions from the Help With dropdown (just hide them, don't remove the version). To do that we have to make sure that it doesn't break--it's possible that we're not correctly identifying as versions that aren't visible.
What is the behavior we want? For example, if a user shows up with an unsupported Firefox version (say fx3), we want them to be able to see the content that is {for =fx3}?
3/3.6 might be special cases. For >=4, I think we want "if a user shows up with 4, we want them to see content marked for >=4". I.e. not content marked >=5.
Assignee: nobody → rrosario
What we want is for showfor to work even if the version the user has is removed from the "help with" dropdown.
(In reply to Verdi from comment #3) > What we want is for showfor to work even if the version the user has is > removed from the "help with" dropdown. Here is the solution I was going to try (I think it is possible without too much change). When the page loads, if the browser is a Firefox browser for a version we don't show in the dropdown, then dynamically add the version to the dropdown selections and make it the default. If they already have a cookie because they changed their selection before, we will respect the cookie but they will see their version in the dropdown and can switch to it. Real example: In the backend we support Fx3 through Fx8. But we only officially support Fx3.6, Fx6 and Fx7. Those are the only options in the Help With dropdown for a user of one of those versions or a non Firefox user. * If a user with Fx4 shows up, they will see Fx3.6, Fx4, Fx6 and Fx7. Fx4 is selected by default (no previous cookies). * If a user with Fx8 (Aurora or beta) shows up, thew will see Fx3.6, Fx6, Fx7 and Fx8. Fx8 is selected by default. I think that is the best way to do it without causing a bunch of confusion around what the user is seeing and what versions it applies to. Make sense?
https://github.com/jsocol/kitsune/commit/97dd6f27ca221f23206e14fc8869c247739e553d
Status: NEW → RESOLVED
Closed: 14 years ago
Resolution: --- → FIXED
Verified that correct FF version displays and list of drop downs has been updated.
Status: RESOLVED → VERIFIED
Using Fx7, Fx 9 or Fx 10, I see Fx 8 in the Help With drop-down while I shouldn't (Fx 8 will be officially support on November 8).
Status: VERIFIED → REOPENED
Resolution: FIXED → ---
(In reply to Scoobidiver from comment #8) > Using Fx7, Fx 9 or Fx 10, I see Fx 8 in the Help With drop-down while I > shouldn't (Fx 8 will be officially support on November 8). As I understand it, we start showing them in the UI once they go to beta.
(In reply to Ricky Rosario [:rrosario, :r1cky] from comment #9) > As I understand it, we start showing them in the UI once they go to beta. Firefox 8 Beta is indeed officially supported in the English KB (about 4 weeks before the release of Firefox 8), but not officially supported in localized KBs. In addition, Firefox 8 is not released. If a Firefox 7 user sees Firefox 8 in the drop-down, he can think it's the latest version and he has missed the update.
(In reply to Scoobidiver from comment #10) > If a Firefox 7 user sees Firefox 8 in the drop-down, he can think it's the > latest version and he has missed the update. I think that's an edge case we have to live with. Without being able to switch between fx versions it's difficult to write articles. We're about to add Fx 9 https://bugzilla.mozilla.org/show_bug.cgi?id=693292 so we can start on those articles.
Also I think this is something Crystal will be eventually addressing when she redesigns the sumo home page and navigation.
(In reply to Verdi from comment #11) > Without being able to switch between fx versions it's difficult to write articles. UX takes precedence to CX. It doesn't prevent you from writing articles. You just need to use Firefox 8 Beta to check the Firefox 8 part of articles and Firefox 9 Aurora to check the Firefox 9 part of article.
The guideline we have used so far is that betas should be visible in the UI, for users, we "support" the current release (7) and beta (8). This change was based on that guideline. If that guideline has changed, please file a new bug.
Status: REOPENED → RESOLVED
Closed: 14 years ago → 14 years ago
Resolution: --- → FIXED
(In reply to Ricky Rosario [:rrosario, :r1cky] from comment #4) > But we only officially support Fx3.6, Fx6 and Fx7. (In reply to James Socol [:jsocol, :james] from comment #14) > The guideline we have used so far is that betas should be visible in the UI, > for users, we "support" the current release (7) and beta (8). It needs some clarifications because Fx6, Fx7 and Fx8 are shown in the version drop-down. See https://support.mozilla.com/forums/contributors/707673 for background.
Behavior has been verified as correct per current official guidelines.
Status: RESOLVED → VERIFIED
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