694654 - gmail chat functionality is not always working with mozilla firefox version 7.0.1

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Sumit Rastogi]

Attachment: snap.jpg 'Snapshot'

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:7.0.1) Gecko/20100101 Firefox/7.0.1
Build ID: 20110928134238

Steps to reproduce:

Steps :
1. open firefox browser version 7.0.1
2. open url : 'http://www.gmail.com'
3. Enter the valid Email id and Password
4. Click on 'Sign in' button

Aditional Information :
Browser : Mozilla Firefox 7.0.1
Operating System : window 7
Internet Connection : Mobile Broadband
Average Internet Speed : 56 kbps


Actual results:

After Loading the chat functionality is not enabled and it gives the error message.
error message was 'Unable to reach Gmail. Please check your internet connection or company's network settings'


Expected results:

It should enable the gmail chat functionality as other browser do.

Comment 1

[Tim (fmdeveloper)]

Does the issue still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode

If that doesn't work, try setting network.http.max-connections to 30, restart Firefox and see if that helps -> http://kb.mozillazine.org/Network.http.max-connections#Recommended_settings

Comment 2

[Sumit Rastogi]

Thanks for the support now I don't have any issue , I consider that the problem was due to Internet Connection Speed.