694668 - firefox wont let me do anything

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[Alfredo Andrade]

Attachment: report.txt

User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0)

Steps to reproduce:

I was downloading a video using a youtube downloader plugin and firefox was crashing and I restarted a cuple of times, finally I could download the file with a few crash-report-restart cycles


Actual results:

and now I open firefox without problems but if I touch anything BUM chash and I can't do anything :S It's like a BIG FAT BUG


Expected results:

firefox shouldn't get a crash every time I click on an element (even if I click the firefox menu)

Comment 1

[Matthias Versen [:Matti]]

We need the crash ID from about:crashes
https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Comment 2

[Alfredo Andrade]

"safe" mode didn't solve the problem, can't about:crashes can't type anything on the address bar... but is there any way to see it on user data folder?

Comment 3

[Alfredo Andrade]

bp-d58d90cd-8d5b-4eb2-baac-383972111014
bp-5a741cfc-e264-417b-adb3-824132111014
bp-d6f59f3c-8134-4d53-b89c-d4c812111014
bp-d935c2a6-e4f2-4f2c-9f48-2d2792111014
bp-f7726b73-ea25-4e2c-89a9-37a1f2111014
bp-837a9914-e16d-470d-84f4-8406e2111014
bp-da153ef1-412f-4f4a-b13b-a90622111014
bp-8805b9e8-0261-42d8-95fe-8af232111014
bp-275e4802-5115-4049-8a50-5daed2111014
bp-6e8cb66b-cb71-4eb9-8659-94f9d2111014

ordered by time: oldest first

found in:
C:\Users\MYUSERNAME\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted

Comment 4

[Alfredo Andrade]

correct links:
bp-d58d90cd-8d5b-4eb2-baac-38397
bp-5a741cfc-e264-417b-adb3-82413
bp-d6f59f3c-8134-4d53-b89c-d4c81
bp-d935c2a6-e4f2-4f2c-9f48-2d279
bp-f7726b73-ea25-4e2c-89a9-37a1f
bp-837a9914-e16d-470d-84f4-8406e
bp-da153ef1-412f-4f4a-b13b-a9062
bp-8805b9e8-0261-42d8-95fe-8af23
bp-275e4802-5115-4049-8a50-5daed
bp-6e8cb66b-cb71-4eb9-8659-94f9d

Comment 5

[Matthias Versen [:Matti]]

Please try a new profile:
http://support.mozilla.com/kb/Managing%20profiles

You are crashing in random places. Could it be that you have a hardware problem ?

Comment 6

[Alfredo Andrade]

nope, I want the problem to be fixed because it is a mayor bug, someone else could have the same issue, It's not random, there should be a source of the bug, It happens every time I interact with an element of the browser UI, there should be a corrupted file... let me know if you need me to do something to help

Comment 7

[Matthias Versen [:Matti]]

>It's not random
It's in random places of the code, look at the stacktraces.

>I want the problem to be fixed
Firefox works for million of our users and there is not much what we can do if we don't find the reason for the crash and the crash reports doesn't help much.

>there should be a corrupted file
that's why I suggested a new profile and i got no answer if you have tried that.
You could also try it in the windows safemode or a complete reinstall

Comment 8

[Alfredo Andrade]

deleted all the user config files in local and roaming and... same issue... reinstalled and worked, placed my previus profile files on local and reaming and still worked, so it was a corrupted file...

Comment 9

[Marco Castelluccio [:marco]]

You could file a bug to Microsoft for its NTFS :)