Closed
Bug 695855
Opened 13 years ago
Closed 13 years ago
Firefox 7.0 crashes on startup on single workstation for everyone that logs in
Categories
(Core :: Layout: Text and Fonts, defect)
Tracking
()
RESOLVED
WORKSFORME
People
(Reporter: rray, Unassigned)
Details
(Keywords: crash)
Crash Data
Attachments
(1 file)
27.11 KB,
text/plain
|
Details |
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.2; Trident/4.0; .NET CLR 1.1.4322; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729) Steps to reproduce: Started firefox and instantly crashes. Tried running in safe mode and still crashes. Tried creating new profile and still crashes. Uninstalled and reinstalled and still crashes. I started with version 3.0.19 and upgraded to 6.0 and 7.0 and it still crashes. The workstation is on a closed network with no connectivity to the internet but I was able to get a debug report. It's attached Actual results: Continually crashes for anyone that logs into the machine
Comment 1•13 years ago
|
||
I guess that this may be a problem with one of your fonts.
Severity: normal → critical
Crash Signature: [@ gfxFont::SplitAndInitTextRun]
Component: General → Layout: Text
Keywords: crash
Product: Firefox → Core
QA Contact: general → layout.fonts-and-text
Comment 3•13 years ago
|
||
Use the font entry in the windows system control. You can doubleclick each font and windows should display the font. A font can be broken if windows can't show the text with the font. Just drag&drop the font to a temporary folder to remove the font.You may have to restart windows after removing a font.
Ok so I tried each font and windows was able to successfully open each one. Just for S&G's ran firefox again both before and rebooting and it still crashes. Any other ideas?
Comment 6•13 years ago
|
||
Could you try creating a brand new Windows user account, and see if it crashes when you run there?
Ok tried with a new user account and it still bombs out. Just as an update we do have roaming profiles in our environment. Not sure if that makes a difference or not but when I log in with my account to the workstation it Firefox bombs out but when I use my normal machine it doesn't happen. So it does seem like it's just that workstation.
Reporter | ||
Comment 10•13 years ago
|
||
Ok I think I figured this one out. I found an article on mozilla.org that mentioned that certain older versions of Spector360 can cause FF to fail on startup so I upgraded the server and clients and that immediately fixed the problem. Thanks for everyone's input.
Status: UNCONFIRMED → RESOLVED
Closed: 13 years ago
Resolution: --- → WORKSFORME
You need to log in
before you can comment on or make changes to this bug.
Description
•