Closed
Bug 697779
Opened 13 years ago
Closed 12 years ago
r4 mini hardware repair
Categories
(Infrastructure & Operations Graveyard :: Servicedesk, task)
Tracking
(Not tracked)
RESOLVED
FIXED
People
(Reporter: arich, Assigned: achavez)
References
()
Details
(Whiteboard: [Computer Care Returned 3/29])
The following new r4 minis in scl1 need to go for hardware repair: 06248 c07dx275dd6h talos-r4-snow-047 won't turn on 06144 c07dv4lpdd6h won't turn on
Reporter | ||
Comment 1•13 years ago
|
||
We need to coordinate disabling the machines in the same chassis with these two so they can be pulled and given to desktop to send in for hardware repair.
Assignee: server-ops-releng → mlarrain
colo-trip: --- → scl1
Reporter | ||
Comment 2•13 years ago
|
||
06135 c07fc417dd6h talos-r4-lion-045 DOA
Comment 3•13 years ago
|
||
Pulled all three bringing them to MTV1 to go out for repair
Status: NEW → ASSIGNED
Reporter | ||
Comment 4•13 years ago
|
||
Matt has given these machines to Henry for repair. Please assign this bug back to the server ops: releng queue when the machines have been delivered back to Matt after repair.
Assignee: mlarrain → hlangi
Component: Server Operations: RelEng → Server Operations: Desktop Issues
QA Contact: zandr → tfairfield
Reporter | ||
Comment 5•13 years ago
|
||
Apparently we didn't buy applecare on the R3 minis. Zandr spoken to WeFixMacs about drive replacements on these machines in the past. http://allmac.com If it's more than replacing drives or RAM, I wonder if it's going to be worth the cost. Can we get a quote to fix, or do they not operate that way?
Comment 6•13 years ago
|
||
06144 - contains 16GB unsupported Kingston RAM, RAM needs to be replaced 06135 - Reseated Ram, powers on fine 06248 - boots up in verbose mode, powers on fine
Assignee: hlangi → mlarrain
Comment 7•13 years ago
|
||
06144 I believe got a RAM upgrade from us. I will attempt reseating it again and if that doesn't work then we need to look at getting new Kingston RAM dropped in this box. The other two I will re-deploy at SCL1.
Updated•13 years ago
|
Component: Server Operations: Desktop Issues → Server Operations: RelEng
QA Contact: tfairfield → zandr
Updated•13 years ago
|
Assignee: mlarrain → jwatkins
Comment 8•13 years ago
|
||
06144, 06135, 06248 - have been returned and racked in scl1.
Comment 9•13 years ago
|
||
06144 was put back prematurely. It has now been removed (again) to be brought back to mtv1 for repair.
Reporter | ||
Comment 10•13 years ago
|
||
talos-r4-lion-045 has been put back into the chassis and installed. talos-r4-snow-047 has been put back into the chassis and booted up. 06144 is still non-functional and heading back to mtv. Releng, please do what you need to with talos-r4-lion-045 and talos-r4-snow-047.
Comment 11•13 years ago
|
||
Digipengi reseated the ram but upon testing 06144 is still non-functional. It will be returned to mtv1 on Thurs.
Comment 12•13 years ago
|
||
06144 : Turned over to Henry in Desktop for repairs
Updated•13 years ago
|
Assignee: jwatkins → desktop-support
Component: Server Operations: RelEng → Server Operations: Desktop Issues
QA Contact: zandr → tfairfield
Updated•13 years ago
|
Assignee: desktop-support → hlangi
Reporter | ||
Comment 13•12 years ago
|
||
Same with this mini, 06144, it's been gone for months. Do we have it back from repairs yet?
Comment 14•12 years ago
|
||
Sorry, these machines were mixed up with other minis when they came back a few weeks ago. I'll set these on Jake's desk first thing tomorrow.
Comment 15•12 years ago
|
||
Check comment 6 06144 : Was taken in for repair, thought is was a RAM issue, even if it was the RAM the machine isn't covered under warranty. I swapped out the ram and that didn't make a difference. The machine won't boot at all, makes a single beep (no chime) when powered on and doesn't boot. Definitely a hardware issue, we can send this through Computer Care and they can give us an estimate of needed repairs.
Reporter | ||
Comment 16•12 years ago
|
||
06144 should be less than a year old. Why isn't it covered under warranty?
Comment 17•12 years ago
|
||
They were unable to pull up any information with the serial number (C07DV4LPDD6H), no proof of purchase or warranty info. Do we have a proof of purchase for this? I'll try to dig up any info I can find on this but am almost certain this wasn't ordered through Desktop.
Comment 18•12 years ago
|
||
06144 Sent out to Computer Care, awaiting estimate on cost for repair.
Whiteboard: [Computer Care 3/8]
Reporter | ||
Comment 19•12 years ago
|
||
Do we now have confirmation that this is covered under warranty and an ETA for the repaired machine to be returned to us?
Comment 20•12 years ago
|
||
Returned from Computer Care, replaced logic board and ram modules. Placed on Jake's desk.
Assignee: hlangi → jwatkins
Component: Server Operations: Desktop Issues → Server Operations: RelEng
QA Contact: tfairfield → arich
Whiteboard: [Computer Care 3/8] → [Computer Care Returned 3/29]
Comment 21•12 years ago
|
||
06144 has been returned to scl1 but is still showing signs of hardware fault. In deploystudio, the diskutil hangs while unmounting the disk. This happens in the partitioning section of the reimage workflow and when changing partition in the diskutil directly.
Comment 22•12 years ago
|
||
This mini has been given back to Desktop for further repairs. It probably needs a new disk.... and a witch doctor.
Assignee: jwatkins → desktop-support
Component: Server Operations: RelEng → Server Operations: Desktop Issues
QA Contact: arich → tfairfield
Assignee | ||
Comment 24•12 years ago
|
||
I am going to do some troubleshooting before sending it out for repair.
Assignee | ||
Comment 25•12 years ago
|
||
Returned from computer care 5/7 with HDD replacement. Placed on Jake's desk.
Status: ASSIGNED → RESOLVED
Closed: 12 years ago
Resolution: --- → FIXED
Comment 26•12 years ago
|
||
This has been re-imaged and racked back in SCL1
Updated•10 years ago
|
Product: mozilla.org → Infrastructure & Operations
Updated•6 years ago
|
Product: Infrastructure & Operations → Infrastructure & Operations Graveyard
You need to log in
before you can comment on or make changes to this bug.
Description
•