Crash while typing an email

RESOLVED INCOMPLETE

Status

MailNews Core
Networking: IMAP
--
critical
RESOLVED INCOMPLETE
7 years ago
6 years ago

People

(Reporter: Paul Kenyon, Unassigned)

Tracking

({crash})

Firefox Tracking Flags

(Not tracked)

Details

(crash signature)

(Reporter)

Description

7 years ago
User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:7.0.1) Gecko/20100101 Firefox/7.0.1
Build ID: 20111008085652

Steps to reproduce:

I was typing a long email, then Thunderbird crashed.  FML.


Actual results:

Thunderbird Crashed.  Don't know why.

The computer was asleep before, and was resumed a while later.  This could have to do with the IMAP connecting for the first time after resuming.  I started the composition only a few minutes after resuming.  There are also several filters, and quite a few emails in the inbox (perhaps a thousand or more) that haven't been filtered yet.


Expected results:

It shouldn't have crashed.

Comment 1

7 years ago
(In reply to Paul Kenyon from comment #0)
Please get a stacktrace of the crash: http://support.mozillamessaging.com/en-US/kb/thunderbird-crashes
(Reporter)

Comment 2

7 years ago
I've got the crash ID: 088c9678-b545-4b53-99fa-52e592111120

Is that sufficient?  Otherwise, I've installed the debug symbols.  I'll start running from a debugger, too, and see if I can reproduce.

Comment 3

7 years ago
Is this the crash report
https://crash-stats.mozilla.com/report/index/bp-088c9678-b545-4b53-99fa-52e592111120 ?
Crash Signature: [@ nsCOMPtr_base::~nsCOMPtr_base | nsImapMailCopyState::~nsImapMailCopyState ]

Comment 4

7 years ago
It looks like something to do with the IMAP store, maybe nothing to do with the composition. Maybe storing the draft on the server or fetching new messages in the background. Yes, maybe the connection after resume was in a bad state.
Component: General → Networking: IMAP
Product: Thunderbird → MailNews Core
QA Contact: general → networking.imap
Paul do you also crash when no extensions are running/installed ?
Severity: normal → critical
Status: UNCONFIRMED → NEW
Ever confirmed: true
Keywords: crash

Comment 6

7 years ago
Paul?

same issue as bug 610995?
Whiteboard: [dupeme?]
(Reporter)

Comment 7

7 years ago
I don't really know Wayne, but I think it may be the same bug - maybe the problem is in nsImapMailCopyState, in the Release function?  I think the fact that I was composing a message was a coincidence, because it never happened for me since then, but I've had many other crashes after resume from sleep.

I have disabled all extensions since then, and have been running without.  It still crashes all the time after resume.
(Reporter)

Comment 8

7 years ago
I wish I you could just view the list of my submitted crash reports.  Here are my three most recent, so you can get an idea of how different each report is.  The common link with all of these is that it happens after resuming the system.

https://crash-stats.mozilla.com/report/index/bp-55ec1b61-b221-419c-a2f5-a36982120124
https://crash-stats.mozilla.com/report/index/bp-ca154f11-0595-419c-a6e0-467fb2120123
https://crash-stats.mozilla.com/report/index/bp-b5f6c437-92b7-494e-98e2-8e7352120121

Comment 9

7 years ago
you seem to be suffering the same crash-signature-itus that another linux user has been experiencing

ludo, do you remember which bug that is?
(In reply to Wayne Mery (:wsmwk) from comment #9)

> ludo, do you remember which bug that is?
No. And it doesn't ring a bell to me.

Comment 11

7 years ago
Christian is the other person with wandering crash sigs

Comment 12

6 years ago
(In reply to Paul Kenyon from comment #8)
> I wish I you could just view the list of my submitted crash reports.  Here
> are my three most recent, so you can get an idea of how different each
> report is.  

Paul, does this reproduce if you are using Thunderbird started in safe mode?

Paul's crash sigs were
clearHashEntry 
XPCConvert::JSObject2NativeInterface 
ReleaseObjects
(Reporter)

Comment 13

6 years ago
(In reply to Wayne Mery (:wsmwk) from comment #12)
> Paul, does this reproduce if you are using Thunderbird started in safe mode?
> 
> Paul's crash sigs were
> clearHashEntry 
> XPCConvert::JSObject2NativeInterface 
> ReleaseObjects

Wayne, I'm actually not experiencing crashes anymore.  I've made a few changes since then:

* Running new versions of Thunderbird (worked my way up to 12.0.1)
* Running Sieve instead of thunderbird filters
* The new versions have Conversations plugin installed and running.

Not sure if this stuff matters for much.  Thunderbird was still "freaking out" with the other two changes before using Sieve server-side filters.  When downloading mail, it would go to 100% CPU, then operate very very slowly when loading messages.  The workaround was just to exit and restart.

I'm okay with this ticket being closed now, since I can't reproduce and don't really have many more details to provide.

Comment 14

6 years ago
*Thanks* for the update.

I'll opt for incomplete, since we never quite had a handle on the cause.
Status: NEW → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → INCOMPLETE
Whiteboard: [dupeme?]
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